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- Tasks: Lead daily operations and enhance member experiences in a vibrant, welcoming environment.
- Company: Join Maslow’s, a unique blend of workspaces focused on wellbeing and community.
- Benefits: Enjoy staff meals, wellness programmes, discounts, and career development opportunities.
- Other info: Dynamic role with opportunities for growth in a supportive, values-driven team.
- Why this job: Make a real impact by creating exceptional experiences for our diverse members.
- Qualifications: Experience in hospitality, strong leadership skills, and a passion for service excellence.
The predicted salary is between 40000 - 50000 £ per year.
About Maslow’s: Maslow’s is a collection of thoughtfully designed members’ houses that seamlessly blend work and wellbeing. Inspired by Maslow’s hierarchy of needs, our spaces support both professional ambition and personal fulfilment, bringing together private offices, shared workspaces, wellbeing studios, and a vibrant programme of cultural events. Our members are founders, investors, consultants, creatives, and leaders who value environments that elevate both their work and their lives. They choose Maslow’s because it offers more than a workspace — it offers belonging, productivity, and a setting where ambition and wellbeing coexist. Spread across six thoughtfully designed floors, 1 Warwick offers a range of private and shared workspaces in the heart of Soho that feel calm and intuitively welcoming.
Role Overview: The House Manager plays a pivotal leadership role within 1 Warwick, acting as a custodian of the member experience across the entire House. This role is responsible for the smooth daily operation and elevated delivery of all member touchpoints – from arrival at reception through to the member lounges, bar, event spaces and cultural programming. Working closely with the Member Experience Manager, House Coordinators, and the Events & House F&B teams, and reporting into the Group General Manager, the House Manager ensures all operational and service standards are consistently met and delivered in line with Maslow’s values and brand operating standards.
Responsibilities:
- Leadership: Daily operational control of the House including health and safety and licensing compliance responsibilities. Provide daily leadership, guidance and support across front-of-house departments to ensure service excellence.
- Member Experience: Oversee the full member journey and daily operations within the Members’ Lounge, Lounge Bar, and other member areas. Champion the highest levels of service and hospitality, ensuring all interactions reflect Maslow’s values of Care, Curiosity and Commitment. Collaborate with the Member Experience Manager to respond to member feedback, resolve issues swiftly, and continually improve touchpoints.
- Operational Delivery: Ensure all operational procedures, SOPs and service standards are executed and embedded across member-facing teams. Maintain presentation, cleanliness, and functionality of all member areas in collaboration with facilities, housekeeping and Events F&B. Ensure a seamless handover between departments to create a joined-up and welcoming experience.
- Programming & Events Support: Partner with the Events and Programming teams to support smooth delivery of the cultural and social calendar. Oversee the operational delivery of in-house events, talks and workshops, ensuring coordination between service, events and facilities teams.
- Reception & Front Desk Oversight: Manage and mentor the Reception team to ensure warm, professional and efficient service. Oversee check-ins, guest management and access control protocols in line with member privacy and brand standards.
- F&B Coordination: Support the delivery of food and beverage service in the Members’ Lounge and Bar in partnership with the F&B Supervisor and Kitchen Team. Ensure floor teams are briefed, supported and aligned with service rhythms and standards.
Skills & Experience:
- Previous experience in a premium hospitality or private members’ club environment
- Proven leadership in operations, front-of-house or guest services
- Deep understanding of luxury service and what creates an elevated guest experience
- Experience managing and training teams, with strong attention to detail
- Excellent communication, time management and organisational skills
- Calm under pressure and solution-focused in fast-paced environments
- Knowledge of hospitality systems (e.g., SevenRooms, Tevalis, Nexudus) is a plus
Our Commitment to You: A supportive, ambitious and values-led environment. A team that celebrates individuality and growth. Opportunities for career development and internal progression. Staff meals, wellness programming, Employee discounts, and more.
House Manager in City of Westminster employer: Maslow's
Contact Detail:
Maslow's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Manager in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Maslow’s values and how they blend work with wellbeing. This will help you connect your experience to their mission and show that you're not just another candidate.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led teams or improved member experiences. Being able to share these anecdotes will demonstrate your fit for the House Manager role.
✨Tip Number 3
Show your passion for hospitality! During your chat, express why you love creating exceptional member experiences. This enthusiasm can set you apart from others who might just be looking for a job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It’s a great way to reiterate your interest in the role and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace House Manager in City of Westminster
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for hospitality shine through! We want to see how your experiences align with our values of Care, Curiosity, and Commitment. Share specific examples that highlight your passion for creating exceptional member experiences.
Tailor Your Application: Make sure to customise your application for the House Manager role. Highlight your previous experience in premium hospitality or private members’ clubs, and explain how it prepares you for this position. We appreciate when candidates take the time to connect their skills with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We want to understand your qualifications and experiences without having to sift through unnecessary fluff. Remember, clarity is key!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Maslow’s!
How to prepare for a job interview at Maslow's
✨Know the Company Inside Out
Before your interview, dive deep into Maslow’s values and mission. Understand how they blend work and wellbeing, and think about how you can contribute to that ethos as a House Manager. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Leadership Skills
As a House Manager, you'll be leading teams and ensuring service excellence. Prepare examples from your past experiences where you've successfully managed teams or improved member experiences. Highlight your ability to stay calm under pressure and your commitment to high standards.
✨Emphasise Member Experience
Maslow’s is all about creating a welcoming environment for its members. Be ready to discuss how you would enhance the member journey and respond to feedback. Think of specific strategies you could implement to ensure every interaction reflects their values of Care, Curiosity, and Commitment.
✨Prepare for Operational Questions
Expect questions about daily operations, health and safety compliance, and event coordination. Brush up on your knowledge of hospitality systems and operational procedures. Being able to articulate how you would maintain service standards and collaborate with different teams will set you apart.