At a Glance
- Tasks: Deliver exceptional hospitality in a vibrant members' club environment.
- Company: Maslow's, a unique blend of work and wellbeing spaces in London.
- Benefits: Competitive pay, discounts on food & drink, and referral bonuses.
- Other info: Flexible hours with opportunities for growth in a premium setting.
- Why this job: Join a dynamic team and create memorable experiences for our members.
- Qualifications: 1 year of experience in hospitality and a passion for guest service.
The predicted salary is between 24000 - 30000 £ per year.
About Maslow's
Maslow’s is a collection of thoughtfully designed members’ houses that seamlessly blend work and wellbeing across Fitzrovia, Soho and Kensington. Inspired by Maslow’s hierarchy of needs, our spaces support both professional ambition and personal fulfilment, bringing together private offices, shared workspaces, wellbeing studios, dining, and a vibrant programme of cultural events. Set within a striking seven-storey Art Deco building near Oxford Circus, Mortimer House offers design-led workspaces and studies, science-backed wellness programming, gym, fitness studio, a private rooftop bar and a much-loved Italian restaurant. United by thoughtful hospitality, it’s a relaxed setting designed to support restoration and modern working life. Spread across six thoughtfully designed floors, 1 Warwick offers a range of private and shared workspaces in the heart of Soho that feel calm and intuitively welcoming. As a team, our values are Caring, Curious and Committed – which inspire us through our journey of growth.
About the Role
As a Food & Beverage Associate, you will deliver exceptional hospitality across Maslow's private members' clubs, supporting restaurant, lounge, bar, meeting room, private dining and events operations. This role is ideally suited to an experienced hospitality professional who thrives in a premium service environment and understands the importance of personalised guest experiences. You will be confident working across multiple service styles, anticipating member needs, and delivering warm, polished and efficient service at all times. Working closely with the F&B, Events and Membership teams, you will help create memorable experiences that reflect the standards and values of Maslow's.
Key Responsibilities
- Member & Guest Experience
- Deliver a personalised, attentive, and intuitive service to members and guests
- Build rapport and anticipate needs to enhance the overall club experience
- Provide knowledgeable recommendations across food, beverage, and events offerings
- Handle requests and feedback professionally and efficiently
- Food & Beverage Service
- Take accurate orders and serve food and beverages promptly and courteously
- Prepare and serve coffee, soft drinks, and alcoholic beverages to company standards
- Maintain strong product knowledge, including ingredients, allergens, and wellness/functional menu elements
- Upsell thoughtfully to enhance the member experience
- Bar & Floor Operations
- Set up and maintain service areas with correct mise-en-place
- Ensure cleanliness, organisation, and stock levels are maintained at all times
- Follow all opening/closing procedures and cash handling protocols
- Work collaboratively with kitchen and bar teams for smooth service delivery
- Meetings, Events & Private Dining
- Support delivery of private dining, meeting room service, and member events
- Set up rooms according to event briefs (layout, AV, table settings, etc.)
- Serve food and beverages during meetings and events with precision and discretion
- Monitor event spaces (cleanliness, lighting, comfort, functionality)
- Understand event schedules, key clients, and requirements to ensure flawless execution
- Operational Excellence
- Maintain high standards of hygiene, safety, and presentation at all times
- Adhere to licensing laws, health & safety, and company policies
- Ensure all areas (restaurant, bar, meeting rooms) are clean, stocked, and guest-ready
- Accurately process payments and maintain records
What We’re Looking For
- Minimum 1 year experience in a hospitality, restaurant, hotel, private members' club, events or premium customer-facing environment
- Passion for delivering exceptional guest experiences and building genuine rapport with members
- Strong communication and interpersonal skills
- Professional, polished and confident service style
- Ability to remain calm and organised in a fast-paced environment
- Excellent attention to detail and presentation standards
- Ability to work across restaurant, bar, lounge, events and meeting room service
- Strong teamwork skills and willingness to support colleagues across departments
- Flexibility to work evenings, weekends and member events as required
Desirable
- Experience working in a private members' club, luxury hotel, premium restaurant or high-end hospitality venue
- Barista experience
- Cocktail and wine knowledge
- Experience delivering private dining, events or meeting room service
- Personal Licence holder or licensing knowledge
- Interest in food, beverage, wellness and lifestyle hospitality concepts
In Return We Offer:
- £450 Gross Refer-a-friend scheme (unlimited referrals!)
- 50% discount on F&B onsite
- Reward and discounts platform
- SmartTech and CycleToWork schemes
- Access to delicious on shift meals
*Please note that we do not have a Skilled Worker Sponsor License.
Food and Beverage Associate in City of Westminster employer: Maslow's
Maslow's is an exceptional employer that prioritises the wellbeing and professional growth of its team members. With a vibrant work culture centred around caring, curiosity, and commitment, employees enjoy a supportive environment that fosters personal fulfilment and career advancement. Located in the heart of London, Maslow's offers unique benefits such as a generous refer-a-friend scheme, substantial discounts on food and beverage, and access to wellness programming, making it an attractive place for those seeking meaningful employment in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Associate in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, check out Maslow's social media and website. Understanding their values of Caring, Curious, and Committed will help you connect with the team and show you're a great fit.
✨Tip Number 2
Practice your service skills! Since you'll be delivering exceptional hospitality, think about scenarios where you can showcase your ability to anticipate guest needs. Role-play with a friend or family member to get comfortable with those interactions.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles that highlight your communication skills and ability to work in a fast-paced environment. This will help you stand out during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Maslow's team right from the start!
We think you need these skills to ace Food and Beverage Associate in City of Westminster
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through! Share specific experiences where you’ve gone above and beyond to create memorable guest experiences. We want to see that you’re not just looking for a job, but that you genuinely care about making people feel welcome.
Tailor Your Application:Make sure to customise your application to reflect the values of Maslow's. Highlight your caring, curious, and committed nature in your cover letter and CV. We appreciate candidates who take the time to align their skills and experiences with what we stand for!
Be Detail-Oriented:Attention to detail is key in our line of work. Ensure your application is free from typos and errors, and format it neatly. This shows us that you take pride in your work and understand the importance of presentation—just like we do at Maslow's!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values while you’re at it!
How to prepare for a job interview at Maslow's
✨Know Your Menu Inside Out
Before your interview, make sure you’re familiar with the food and beverage offerings at Maslow's. Understand the ingredients, allergens, and any wellness aspects of the menu. This knowledge will not only impress your interviewers but also show that you’re genuinely interested in providing exceptional service.
✨Showcase Your Hospitality Skills
Prepare to discuss your previous experiences in hospitality. Think of specific examples where you delivered outstanding service or handled challenging situations. Highlight your ability to build rapport with guests and how you anticipate their needs, as this aligns perfectly with the values of Maslow's.
✨Demonstrate Team Spirit
Maslow's values teamwork, so be ready to talk about how you’ve collaborated with colleagues in past roles. Share instances where you supported other departments or worked together to enhance the guest experience. This will show that you’re a team player who can contribute positively to their environment.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would handle various situations, such as a difficult guest or a busy service period. Practising these scenarios will help you articulate your thought process and demonstrate your problem-solving skills effectively.
