At a Glance
- Tasks: Deliver exceptional service and create memorable experiences for members and guests.
- Company: Maslow's Kensington, a vibrant co-working space with a focus on community and personal fulfilment.
- Benefits: Competitive pay, 50% F&B discount, referral bonuses, and access to delicious meals.
- Other info: Flexible hours with opportunities for growth in a supportive team culture.
- Why this job: Join a dynamic team and enhance guest experiences in a premium hospitality environment.
- Qualifications: 1+ year in hospitality, strong communication skills, and a passion for coffee.
The predicted salary is between 24000 - 30000 £ per year.
About Maslow’s
Maslow's Kensington operates two floors of private members co-working space - 31 private offices and a total of 303 desks, with restaurant, café and bar – all just a stone’s throw from High Street Kensington.
Maslow’s is a collection of thoughtfully designed members’ houses.
Inspired by Maslow’s hierarchy of needs, these spaces cater to both professional ambition and personal fulfilment, offering private offices, shared workspaces, fitness studios, bespoke meeting rooms, rooftop bars, restaurants, and curated cultural events.
Unlike traditional offices or impersonal coworking spaces, Maslow’s houses are warm, tactile, and energizing designed for enhanced productivity in a familiar, relaxed setting.
With two other locations in London’s vibrant Fitzrovia and Soho, Maslow’s fosters connection, conversation, and restoration, ensuring members thrive in an environment where time feels well spent.
As a team, our values are Caring, Curious and Committed – which inspire us through our journey of growth.
About the Role
This role is ideally suited to an experienced hospitality professional and someone with speciality coffee experience.
You will thrive in a premium service environment and understand the importance of personalised guest experiences.
You will be confident working across multiple service styles, anticipating member needs, and delivering warm, polished and efficient service at all times.
Working closely with the F&B Supervisor, you will help create memorable experiences that reflect the standards and values of Maslow's.
Key Responsibilities
- Member & Guest Experience
- Deliver a personalised, attentive, and intuitive service to members and guests
- Build rapport and anticipate needs to enhance the overall club experience
- Provide knowledgeable recommendations across food, beverage, and events offerings
- Handle requests and feedback professionally and efficiently
- Food & Beverage Service
- Take accurate orders and serve food and beverages promptly and courteously
- Prepare and serve coffee, soft drinks, and alcoholic beverages to company standards
- Maintain strong product knowledge, including ingredients, allergens, and wellness/functional menu elements
- Upsell thoughtfully to enhance the member experience
- Bar & Floor Operations
- Set up and maintain service areas with correct mise-en-place
- Ensure cleanliness, organisation, and stock levels are maintained at all times
- Follow all opening/closing procedures and cash handling protocols
- Work collaboratively with kitchen and bar teams for smooth service delivery
- Meetings, Events & Private Dining
- Support delivery of private dining, meeting room service, and member events
- Set up rooms according to event briefs (layout, AV, table settings, etc.)
- Serve food and beverages during meetings and events with precision and discretion
- Monitor event spaces (cleanliness, lighting, comfort, functionality)
- Understand event schedules, key clients, and requirements to ensure flawless execution
- Operational Excellence
- Maintain high standards of hygiene, safety, and presentation at all times
- Adhere to licensing laws, health & safety, and company policies
- Ensure all areas (restaurant, bar, meeting rooms) are clean, stocked, and guest-ready
- Accurately process payments and maintain records
- What We’re Looking For
- Minimum 1 year experience in a hospitality, restaurant, hotel, private members' club, events or premium customer-facing environment
- Passion for delivering exceptional guest experiences and building genuine rapport with members
- Has experience with speciality coffee
- Strong communication and interpersonal skills
- Professional, polished and confident service style
- Ability to remain calm and organised in a fast-paced environment
- Excellent attention to detail and presentation standards
- Ability to work across cafe, bar, lounge, events and meeting room service
- Strong teamwork skills and willingness to support colleagues across departments
- Flexibility to work evenings and member events as required
Desirable
- Experience working in a private members' club, luxury hotel, premium restaurant or high-end hospitality venue
- Cocktail and wine knowledge
- Experience delivering private dining, events or meeting room service
- Personal Licence holder or licensing knowledge
- Interest in food, beverage, wellness and lifestyle hospitality concepts
In Return We Offer
- £450 Gross Refer-a-friend scheme (unlimited referrals!)
- 50% discount on F&B onsite
- Reward and discounts platform
- Smart Tech and Cycle To Work schemes
- Access to delicious on shift meals
*Please note that we do not have a Skilled Worker Sponsor License.
F&B Associate in London employer: Maslow's Kensington
Maslow's Kensington is an exceptional employer that prioritises both professional ambition and personal fulfilment within a vibrant co-working environment. With a strong emphasis on caring, curiosity, and commitment, employees are encouraged to grow and thrive while delivering personalised service in a premium hospitality setting. Located near High Street Kensington, team members enjoy unique benefits such as generous discounts, a supportive work culture, and opportunities to engage in curated cultural events, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land F&B Associate in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Maslow's Kensington. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Maslow's Kensington
Don't be shy about reaching out to Maslow's Kensington directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace F&B Associate in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Maslow's Kensington and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Maslow's Kensington
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
