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For Companies At a Glance
- Tasks: Manage customer orders and support the sales team in a dynamic environment.
- Company: Join a leading company known for its exceptional customer service.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Commercial diploma and strong communication skills required.
- Other info: Exciting projects and a chance to work with a supportive team.
The predicted salary is between 28800 - 48000 £ per year.
The Customer Service Representative deals with all orders within his/her assigned regions.
Your responsibilities:
- Enter and confirm sales orders placed by E-mail, EDI, and fax and support sales force in the region.
- Initiate customer and order set-up and ensure a timely response to all orders received from customers.
- Check product availability and coordinate shipments in the region, liaising closely with distributors.
- Provide customers with proof of delivery.
- Resolve customer pricing discrepancies.
- Process customer returns per company policies and procedures.
- Support sales force and internal team members for samples and supplies.
- Coordinate invoicing with the Finance team.
- Projects as assigned.
Your profile:
- Commercial diploma or equivalent diploma.
- Experience in international customer service is a plus.
- PC literate (Word, Excel, PowerPoint) and familiar with using ERP systems; Sales Force experience would be advantageous.
- Fluent in English; other languages are an advantage.
- Excellent interpersonal and relationship building skills.
- Excellent organizational, communication and writing skills.
- Tact and diplomacy.
- Ability to multi-task.
Are you looking for uncommon opportunities with an extraordinary company? We are looking for people who can, do and will make a difference.
Are you interested to hear more about this position? Please send your full application through our career website.
To learn more about us, please visit: www.masimo.com
Customer Service Representative in Basingstoke employer: Masimo
Contact Detail:
Masimo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Basingstoke
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and mission can help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle difficult customers or resolve issues, as these are likely to come up during your interview.
✨Tip Number 3
Don’t forget to prepare questions for your interviewer! This shows that you’re engaged and gives you a chance to find out if the company is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen on joining us.
We think you need these skills to ace Customer Service Representative in Basingstoke
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience, especially in international customer service, and show us how your skills match what we're looking for.
Show Off Your Skills: We want to see your excellent communication and organisational skills shine through. Use specific examples from your past experiences to demonstrate how you've successfully managed customer orders or resolved issues.
Be Professional Yet Personable: While we appreciate a friendly tone, remember to keep it professional. Use tact and diplomacy in your writing, as these are key traits for the role. Show us that you can build relationships while maintaining professionalism.
Apply Through Our Website: Don't forget to submit your application through our career website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with StudySmarter.
How to prepare for a job interview at Masimo
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative. Familiarise yourself with order processing, customer communication, and how to handle discrepancies. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Interpersonal Skills
Since this role requires excellent relationship-building skills, be prepared to share examples of how you've successfully interacted with customers in the past. Think of specific situations where you resolved issues or improved customer satisfaction, as this will demonstrate your ability to connect with clients.
✨Demonstrate Your Organisational Skills
The ability to multi-task is crucial for this position. During the interview, discuss how you prioritise tasks and manage your time effectively. You could mention tools or methods you use to stay organised, which will highlight your capability to handle multiple orders and inquiries simultaneously.
✨Familiarise Yourself with Relevant Software
Since being PC literate and familiar with ERP systems is important, brush up on your knowledge of any relevant software. If you have experience with Sales Force or similar tools, be ready to talk about it. This shows that you can hit the ground running and adapt quickly to their systems.
