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For Companies At a Glance
- Tasks: Manage customer orders and provide top-notch support to our sales team.
- Company: Join a dynamic company that values innovation and customer satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service and strong communication skills are a plus.
- Other info: Be part of a supportive team with exciting career advancement opportunities.
The predicted salary is between 28800 - 43200 £ per year.
The Customer Service Representative deals with all orders within his/her assigned regions.
Responsibilities
- Enter and confirm sales orders placed by E-mail, EDI, and fax and support sales force in the region.
- Initiate customer and order set-up and ensure a timely response to all orders received from customers.
- Check product availability and coordinate shipments in the region, liaising closely with distributors.
- Provide customers with proof of delivery.
- Resolve customer pricing discrepancies.
- Process customer returns per company policies and procedures.
- Support sales force and internal team members for samples and supplies.
- Coordinate invoicing with the Finance team.
- Projects as assigned.
Your profile
- Experience in international customer service is a plus.
- PC literate (Word, Excel, PowerPoint) and familiar with using ERP systems; Sales Force experience would be advantageous.
- Fluent in English; other languages are an advantage.
- Excellent interpersonal and relationship building skills.
- Excellent organizational, communication and writing skills.
- Tact and diplomacy.
- Ability to multi-task.
Are you looking for uncommon opportunities with an extraordinary company? We are looking for people who can, do and will make a difference.
Are you interested to hear more about this position? Please send your full application through our career website.
To learn more about us, please visit: www.masimo.com
Customer Service Representative in Basingstoke employer: Masimo Corporation
Contact Detail:
Masimo Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Basingstoke
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to be clear and concise. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don't forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Service Representative in Basingstoke
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your experience in international customer service and any relevant skills that match the job description. We want to see how you can make a difference!
Show Off Your Skills: Don’t forget to mention your PC literacy and familiarity with ERP systems. If you've got Sales Force experience, shout about it! We love seeing candidates who can hit the ground running.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate excellent communication skills, so show us what you've got!
Apply Through Our Website: Remember to submit your full application through our career website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Masimo Corporation
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Representative inside out. Familiarise yourself with the responsibilities listed in the job description, like handling orders and liaising with distributors. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Skills
Highlight your experience with customer service, especially if you've worked internationally. Be ready to discuss specific examples where you've resolved issues or improved customer satisfaction. If you have experience with ERP systems or Sales Force, mention it! It’s all about showcasing how your skills align with what they need.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service, such as how you handle difficult customers or manage multiple tasks. Practising your responses can help you articulate your thoughts clearly during the actual interview. Consider doing a mock interview with a friend to get comfortable.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, how success is measured in the role, or what challenges the company is currently facing. This shows that you’re not just interested in the job, but also in contributing to the company's success.
