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- Tasks: Lead daily operations and develop high-performing teams in a home-care franchise.
- Company: Values-driven organisation making a real difference in the community.
- Benefits: Competitive salary, supportive team, and opportunities for career growth.
- Why this job: Shape operations and culture while delivering high-quality care.
- Qualifications: Experience in operational leadership within regulated care or service-driven environments.
- Other info: Join a dynamic team and inspire others in a rewarding sector.
We are looking for an experienced, people-focused Operations Manager to lead the day-to-day performance of our growing home-care business. Reporting directly to the Franchise Owner, you will oversee service delivery, lead and develop key operational teams, and ensure both clients and Care Professionals receive an outstanding experience every day.
This is a senior, hands-on role for someone who thrives in a fast-paced environment, enjoys leading teams, and is passionate about delivering high-quality, regulated care.
The RoleYou will take ownership of the daily running of the business while helping to drive long-term growth and operational excellence.
People Leadership- Recruit, train, manage and motivate a high-performing team of Key Players.
- Create clarity around roles and responsibilities, setting expectations and driving accountability.
- Provide coaching, feedback and support to improve efficiency and effectiveness.
- Ensure employment legislation, equality, diversity, and health and safety requirements are consistently applied.
- Deliver the Franchise Owner's growth strategy and operational plans.
- Champion a strong service culture and commercial mindset across the business.
- Take full responsibility for day-to-day operations.
- Set, review and deliver against performance targets and budgets.
- Organise and coordinate operations to maximise productivity.
- Analyse management information and performance reports to identify risks, trends and opportunities.
- Monitor client and Care Professional experience and drive continuous improvement.
- Ensure the business has the resources needed to deliver safe, high-quality care.
- Maintain exceptional standards in line with regulations, legislation and brand expectations.
- Keep up to date with sector developments and best practice to continually strengthen the service.
You will be an experienced operational leader, ideally from a regulated care, healthcare or service-driven environment, with a strong track record of:
- Managing teams and developing people.
- Driving operational performance and productivity.
- Working to budgets and targets.
- Delivering high-quality, compliant services.
- Using data and reporting to make informed decisions.
- Balancing compassion with commercial awareness.
You will be organised, resilient, and confident making decisions — with the ability to inspire others and keep standards high in a demanding, rewarding sector.
Why Join Us?- Senior leadership role within a growing franchise.
- Opportunity to shape operations and culture.
- Work for a values-driven organisation making a real difference.
- Supportive ownership team and strong brand backing.
- Competitive salary and benefits package.
If you are ready to take the next step in your operations career and play a pivotal role in a high-quality home-care business, we would love to hear from you.
Operations Manager - Home Care Franchise employer: Mash Group
Contact Detail:
Mash Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Home Care Franchise
✨Tip Number 1
Network like a pro! Reach out to your connections in the home care or healthcare sectors. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to care and operational excellence. This will help you tailor your responses and show that you're genuinely interested in making a difference in their organisation.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams, driven performance, and improved service delivery in previous roles. This will demonstrate that you’re the right fit for leading their operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our mission of delivering high-quality care.
We think you need these skills to ace Operations Manager - Home Care Franchise
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’s packed with info about what we’re looking for, and it’ll help you tailor your application to show us why you’re the perfect fit!
Showcase Your People Skills: As an Operations Manager, leading teams is key! Make sure to highlight your experience in managing and motivating teams. Share specific examples of how you've developed people and created a positive work culture.
Demonstrate Your Operational Expertise: We want to see your track record in driving operational performance. Include details about how you've managed budgets, set performance targets, and improved efficiency in previous roles. Numbers speak volumes!
Apply Through Our Website: When you're ready to submit your application, do it through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Mash Group
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the home care industry and the specific challenges it faces. Familiarise yourself with the company's values and how they align with your own experience in operational leadership.
✨Showcase Your People Skills
As an Operations Manager, you'll be leading teams. Be ready to share examples of how you've successfully recruited, trained, and motivated staff in the past. Highlight your ability to create clarity around roles and responsibilities, and how you've driven accountability within your teams.
✨Demonstrate Your Analytical Mindset
Prepare to discuss how you've used data and performance reports to make informed decisions. Bring examples of how you've identified risks and opportunities in previous roles, and how those insights led to improved operational performance.
✨Emphasise Quality and Compliance
Since this role involves maintaining high standards in regulated care, be ready to talk about your experience with compliance and quality assurance. Share specific instances where you've ensured that services met regulatory requirements while also delivering exceptional client experiences.
