Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate care schedules, ensuring clients receive high-quality support from Care Professionals.
- Company: Join Home Instead, a caring and supportive organisation dedicated to exceptional service.
- Benefits: Competitive salary of £30,000, supportive team environment, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing strong relationships with clients and professionals.
- Qualifications: Experience in scheduling, strong IT skills, and excellent communication abilities required.
- Other info: Dynamic role with a focus on teamwork and problem-solving in a fast-paced environment.
The predicted salary is between 24000 - 36000 £ per year.
Location: Office based
Salary: £30,000 per annum
Hours: 40 hours per week, Monday to Friday, 8am - 4pm
Are you highly organised, calm under pressure and passionate about delivering exceptional customer service? Home Instead is looking for an experienced Scheduler / Co-ordinator to join our friendly and professional team. This is a key role within the business, ensuring that our clients receive consistent, high-quality care by carefully coordinating schedules for both clients and Care Professionals.
About the Role
As Scheduler, you will play a vital part in the smooth running of our care services. You will be responsible for creating and maintaining effective schedules, matching the right Care Professionals to the right clients, and responding quickly to any changes or challenges that arise. Your main duties will include:
- Building effective and efficient schedules around client needs and Care Professional availability
- Planning schedules while considering travel time, holidays, training and last-minute changes
- Responding promptly and positively to changes in schedules
- Matching Care Professionals to new clients and arranging introductions
- Ensuring continuity of care wherever possible - same carer, same times each week
- Developing strong relationships with clients and Care Professionals
- Working closely with recruitment and care teams to ensure staffing levels meet demand
- Maintaining accurate records on the electronic scheduling system
- Supporting the overall smooth operation of the business
- Ensuring compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy
What We’re Looking For
To be successful in this role, you will need:
- Essential Criteria
- Previous experience in a scheduling role within home care, domiciliary care, logistics or a similar fast-paced environment
- Strong IT skills, including Microsoft Office or Google Suite and CRM systems
- Excellent communication skills, both written and verbal
- Highly organised with the ability to prioritise effectively
- The ability to stay calm and professional under pressure
- Strong attention to detail and the ability to multitask
- A logical, analytical approach to problem solving
- A positive, resilient and team-focused attitude
Key Competencies
- Planning and organising
- Adaptability and resilience
- Customer focus
- Teamwork and collaboration
- Strong communication and relationship management
- Ability to influence and drive results
Why Join Us?
At Home Instead, we are passionate about providing outstanding, person-centred care. This role offers the opportunity to make a real difference every day, working as part of a supportive and dedicated team. We are committed to safeguarding and promoting the welfare of adults and expect all staff to share this commitment. This role is subject to an enhanced DBS check.
Apply Today
If you’re an experienced Scheduler looking for a rewarding, fast-paced role within a caring and supportive organisation, we’d love to hear from you. Apply now via Indeed with your CV and a short covering note explaining why you’d be perfect for this role.
Care Scheduler / Co-ordinator employer: Mash Group
Contact Detail:
Mash Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Scheduler / Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the hunt for a Scheduler role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to scheduling and care coordination. Think about scenarios where you've had to adapt quickly or solve problems under pressure, as these will show off your skills and experience.
✨Tip Number 3
Show your passion for care! When you get the chance to chat with potential employers, share why you love working in this field and how you can contribute to their mission of providing exceptional care.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Home Instead.
We think you need these skills to ace Care Scheduler / Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in scheduling roles, especially in home care or similar environments. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering exceptional customer service and how your organisational skills make you the perfect fit for our team. Keep it concise but impactful!
Showcase Your IT Skills: Since strong IT skills are essential for this role, mention your proficiency with Microsoft Office, Google Suite, or any CRM systems you’ve used. We love seeing candidates who are tech-savvy and can adapt quickly to new tools!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mash Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Care Scheduler. Familiarise yourself with the key duties mentioned in the job description, like creating effective schedules and ensuring continuity of care. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed schedules or handled multiple tasks at once. Be ready to discuss how you prioritise effectively and stay calm under pressure, as these are crucial traits for a Scheduler.
✨Communicate Clearly and Confidently
Excellent communication is key in this position. Practice articulating your thoughts clearly and confidently during the interview. You might be asked about how you would handle specific scenarios, so think about how you can convey your problem-solving skills and customer focus in your responses.
✨Demonstrate Your Team Spirit
This role involves working closely with both clients and Care Professionals, so it's important to show that you're a team player. Prepare to discuss how you've built strong relationships in previous roles and how you collaborate with others to achieve common goals. Highlighting your adaptability and resilience will also go a long way!
