Care Coordinator

Care Coordinator/ Scheduler   Bedford, UK Full-time Company Description We have an exciting opportunity for a talented, enthusiastic person to join our award-winning team. We are looking for the right person with excellent administrative, IT and people skills to help drive our extremely-well regarded care business forward. This role offers great career prospects and the chance to be part of a strong supportive, friendly team providing the very best companionship, home help and personal care services for elderly people who wish to remain happily, safely and independently at home. All our visits with clients are for at least an hour, often more and our care team visits the same clients providing consistency and the opportunity to develop, meaningful, trusting and long-term relationships. It will be your job to ensure all these visits are planned and organised and that our care professionals are coordinated to turn up on time, every time. Job Description The Care Coordinator / Scheduler is responsible for the allocation of care professionals working hours whilst ensuring our robust quality standards are met.  You will need to have significant experience in a logistical type environment where you are responsible for ensuring that everything happens at the exact time leading to complete customer satisfaction. You will be expected to:  Organise all rotas and staffing requirements  Ensure all staff and clients are aware of working schedules at all times Be responsive to changes in the schedule and liaise with relevant team members Undertake any support or admin duties as required by Franchise Owners or Care Manager including payroll and invoicing responsibilities. You will be expected to coordinate care team schedules and give general support to the office team in order to provide the highest quality service to our clients. You will need to be able to develop excellent relationships with both clients and the care team, creating client schedules and records and supporting the Care Team by working with families, professionals and other care professionals to achieve the very best outcomes. You will ideally:  Be able to hit the ground running whilst being keen to learn and adapt to new systems/technologies. Have sound knowledge and understanding of logistical type / IT software systems. Our rostering system is bespoke and assists us in allocating and coordinating all care visits to ensure continuity for both client and care professional. Be adept in organising large-scale operations and ensuring 100% delivery against expectation – in our case ensuring our care professional turn up, on time, every time without fail.  Be able to adapt quickly to emergencies and/or other unforeseen circumstances ensuring all visits always take place Provide timely responses to client requests and ensure they are constantly updated with new and changing information Be knowledgeable of the local area  Engage positively with all employees being pivotal in maintaining their interest and availability and liaise relentlessly with all care staff ensuring that they are always fully supported and completely engaged with the office and our clients so providing the very best service. Provide out-of-hours “on-call” assistance on a rotational basis  Work directly with the office management team to develop business and support the team. Support delivery of personal / care calls in times of need which may include out-of-hours Qualifications  You will need to have extremely good interpersonal and influencing skills with the ability to problem solve while working under pressure in a busy environment providing ‘superior’ customer service. You will have experience in delivering or managing /coordinating service delivery through utilising scheduling technologies whilst having exceptional organisational skills; are a multi-tasker and able to communicative both written and verbally. High levels of computer literacy using bespoke software systems backed up with strong Word and Excel skills  A confident, ‘can do’ attitude with a genuine enthusiasm for working in a busy, deadline-driven team environment A professional telephone manner; a smiling personality and empathy for others  An outstanding eye for detail and a ‘right first time’ attitude The ability to multi-task and prioritise conflicting deadlines effectively. The ability to make friends and influence people. To have pride in your work; to want to work ‘above and beyond’ and have high standards of commitment and achievement as well as a continuous desire for improvement, both personally and organisationally. What we offer Primarily, job fulfilment; a great place to work in a great team with great career opportunities making a huge difference in the lives of our elderly clients!  Our salary off is  £28,000 with ongoing bonus opportunities.  28 days holiday including Bank Holidays  Pension scheme. Company Discount Scheme Employee Assistance Scheme Training, development and career opportunities. Social Events Additional information If you would like to forge your future with an exceptional company that’s really going places then please apply. Please note that interviews may take place prior to the advert closing as and when suitable applications are received. If a suitable candidate is appointed the role will close early therefore please do not hesitate to submit your application. Finally, you must hold a full driver’s licence, have full use of a car and have easy access to our offices at MK43 9JB. This is a full-time, permanent post. All appointments are subject to a satisfactory DBS check and references. We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment