Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead daily operations and develop high-performing teams in a home-care franchise.
- Company: Values-driven organisation making a real difference in the community.
- Benefits: Competitive salary, supportive team, and opportunities for career growth.
- Why this job: Shape operations and culture while delivering high-quality care.
- Qualifications: Experience in operational leadership within regulated care or service-driven environments.
- Other info: Join a dynamic team and make a positive impact every day.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced, people-focused Operations Manager to lead the day-to-day performance of our growing home-care business. Reporting directly to the Franchise Owner, you will oversee service delivery, lead and develop key operational teams, and ensure both clients and Care Professionals receive an outstanding experience every day. This is a senior, hands-on role for someone who thrives in a fast-paced environment, enjoys leading teams, and is passionate about delivering high-quality, regulated care.
The Role
- You will take ownership of the daily running of the business while helping to drive long-term growth and operational excellence.
People Leadership
- Recruit, train, manage and motivate a high-performing team of Key Players.
- Create clarity around roles and responsibilities, setting expectations and driving accountability.
- Provide coaching, feedback and support to improve efficiency and effectiveness.
- Ensure employment legislation, equality, diversity, and health and safety requirements are consistently applied.
Business Operations
- Deliver the Franchise Owner's growth strategy and operational plans.
- Champion a strong service culture and commercial mindset across the business.
- Take full responsibility for day-to-day operations.
- Set, review and deliver against performance targets and budgets.
- Organise and coordinate operations to maximise productivity.
- Analyse management information and performance reports to identify risks, trends and opportunities.
Quality & Compliance
- Monitor client and Care Professional experience and drive continuous improvement.
- Ensure the business has the resources needed to deliver safe, high-quality care.
- Maintain exceptional standards in line with regulations, legislation and brand expectations.
- Keep up to date with sector developments and best practice to continually strengthen the service.
About You
- You will be an experienced operational leader, ideally from a regulated care, healthcare or service-driven environment, with a strong track record of:
- Managing teams and developing people.
- Driving operational performance and productivity.
- Working to budgets and targets.
- Delivering high-quality, compliant services.
- Using data and reporting to make informed decisions.
- Balancing compassion with commercial awareness.
You will be organised, resilient, and confident making decisions — with the ability to inspire others and keep standards high in a demanding, rewarding sector.
Why Join Us?
- Senior leadership role within a growing franchise.
- Opportunity to shape operations and culture.
- Work for a values-driven organisation making a real difference.
- Supportive ownership team and strong brand backing.
- Competitive salary and benefits package.
If you are ready to take the next step in your operations career and play a pivotal role in a high-quality home-care business, we would love to hear from you.
Operations Manager - Home Care Franchise employer: Mash Care
Contact Detail:
Mash Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Home Care Franchise
✨Tip Number 1
Network like a pro! Reach out to your connections in the home care sector or related fields. Attend industry events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with potential employers, highlight your experience in managing teams and driving operational performance. Share specific examples of how you've motivated teams and improved service delivery.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Research companies you admire in the home care space and reach out directly. Express your interest in their operations and ask if they have any upcoming opportunities. We love seeing candidates take the initiative!
✨Tip Number 4
Prepare for interviews by brushing up on industry trends and best practices. Be ready to discuss how you can contribute to a strong service culture and operational excellence. And remember, apply through our website for the best chance at landing that Operations Manager role!
We think you need these skills to ace Operations Manager - Home Care Franchise
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Manager role. Highlight your leadership experience, operational achievements, and any relevant qualifications in the home care sector.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about delivering high-quality care. Share specific examples of how you've led teams and improved operations in previous roles to show us what you can bring to our franchise.
Showcase Your People Skills: Since this role is all about people leadership, make sure to emphasise your ability to recruit, train, and motivate teams. We want to see how you've created clarity and accountability in your past positions.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Mash Care
✨Know Your Stuff
Before the interview, dive deep into the company’s values and mission. Understand their approach to home care and be ready to discuss how your experience aligns with their goals. This shows you’re genuinely interested and have done your homework.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully led teams in the past. Think about times when you motivated staff or improved operational performance. Be ready to share these stories to demonstrate your people-focused leadership style.
✨Be Data-Driven
Since the role involves analysing management information, come prepared with examples of how you've used data to make informed decisions. Discuss any tools or methods you’ve employed to track performance and drive improvements.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the company’s growth strategy or how they measure success in service delivery. This not only shows your interest but also helps you gauge if the company is the right fit for you.
