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- Tasks: Lead CX solutions and oversee delivery across exciting client projects.
- Company: Top consulting firm known for innovation and leadership in customer experience.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Shape the future of customer experience while working with diverse clients.
- Qualifications: Extensive CX consulting experience and strong project management skills.
- Other info: Join a dynamic team in London with a focus on impactful solutions.
The predicted salary is between 48000 - 84000 £ per year.
A leading consulting firm is seeking a Senior CX consulting leader to drive solution direction and delivery oversight across client engagements in the UK. The role requires strong leadership qualities and the ability to manage multiple projects concurrently while translating client needs into actionable CX roadmaps.
Candidates should possess significant CX consulting or delivery experience, preferably with a background in consultancy. This is a hybrid position with a preference for candidates in London.
Senior CX Solution Architect — Delivery & Strategy Lead employer: Masento
Contact Detail:
Masento Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CX Solution Architect — Delivery & Strategy Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the consulting world, especially those who are already in CX roles. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Showcase your leadership skills! During interviews, share specific examples of how you've led projects and managed teams. We want to see how you can translate client needs into actionable strategies.
✨Tip Number 3
Prepare for case studies! Many consulting firms love to throw real-world scenarios at you. Brush up on your problem-solving skills and be ready to demonstrate your thought process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who can drive CX solutions forward.
We think you need these skills to ace Senior CX Solution Architect — Delivery & Strategy Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that align with the Senior CX Solution Architect role. Highlight your leadership qualities and any relevant consultancy experience to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about CX and how your background makes you the perfect candidate for this position. Don’t forget to mention your ability to manage multiple projects!
Showcase Your Project Management Skills: Since this role involves overseeing multiple projects, be sure to include examples of how you've successfully managed similar situations in the past. We want to see your strategic thinking in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Masento
✨Know Your CX Inside Out
Make sure you brush up on the latest trends and best practices in customer experience (CX). Be ready to discuss how you've successfully translated client needs into actionable roadmaps in your previous roles. This will show that you’re not just familiar with the concepts, but that you can apply them effectively.
✨Showcase Your Leadership Skills
As a Senior CX Solution Architect, strong leadership is key. Prepare examples of how you've led teams or projects in the past, especially in a consultancy setting. Highlight your ability to manage multiple projects simultaneously and how you’ve motivated your team to achieve their goals.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and strategic thinking. Think of specific situations where you had to overcome challenges in CX delivery and be ready to explain your thought process and the outcomes.
✨Understand the Company’s Client Base
Research the consulting firm’s clients and their industries. Understanding their business challenges will help you tailor your responses and demonstrate how your experience aligns with their needs. It shows that you’re genuinely interested in the role and the company.
