CX Solution Architect

Location

UK (Hybrid – London preferred)

Overview

Senior CX consulting leader required to own solution direction, delivery oversight, and pre-sales support across multiple client engagements. This is a hands‑on leadership role, sitting above configuration but close to delivery, acting as the escalation point and CX authority.

Responsibilities

• Define high‑level CX solution architecture and delivery approach (not config).
• Oversee 2‑3 concurrent projects as delivery lead and escalation point.
• Guide teams, manage stakeholders, and ensure outcomes.
• Support pre‑sales, demos, proposals, and RFP responses.
• Translate customer requirements into clear, executable CX roadmaps.

Profile

Must have

• Senior CX consulting or delivery leadership experience
• Strong CX solution design capability (Sales/Service/Marketing)
• Experience overseeing multiple engagements
• Confident, autonomous, customer‑facing

Nice to have

• Consultancy background
• Pre‑sales and RFP ownership experience