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- Tasks: Join us as a Veterinary Receptionist, handling calls, bookings, and providing a warm welcome to pet owners.
- Company: CVS Group plc is a leading veterinary services provider in the UK, dedicated to animal care.
- Benefits: Enjoy competitive pay, 5 weeks annual leave, staff discounts, and a supportive team environment.
- Why this job: Make a difference in pets' lives while developing your skills in a fun, empathetic workplace.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus. Strong communication skills required.
- Other info: Flexible shifts and a clear career pathway for growth within CVS.
The predicted salary is between 20000 - 30000 £ per year.
About the role
Day‑to‑day duties include:
- Answering phones and booking appointments
- Responding to queries via phone, in person, and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- Providing a warm and welcoming experience to clients arriving at the practice
What we\’re looking for
The successful candidate will have a good telephone manner, the ability to multi‑task, a good sense of humour, and be empathetic.
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Resilient and able to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you
- Salary in line with the National Living Wage (as of 1 April 2025)
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First‑Aiders
- and lots more!
Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. For more information, take a look at our pathway here: CVS | Receptionist Career Pathway.
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.
We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
To apply for this position please click the ‘Apply Now’ button below.
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Veterinary Receptionist employer: Masefield Vets
Contact Detail:
Masefield Vets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific services offered at Masefield Veterinary Centre. Understanding their unique offerings will help you engage more meaningfully during interviews and demonstrate your genuine interest in their practice.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in previous roles. This will highlight your ability to remain calm and empathetic, which is crucial for a Veterinary Receptionist.
✨Tip Number 3
Network with current or former employees of CVS or similar veterinary practices. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shift patterns. Since the role involves a varied schedule, demonstrating your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous receptionist roles or customer service positions. Emphasise skills like communication, empathy, and multitasking, which are crucial for a Veterinary Receptionist.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animals and your understanding of the role. Mention specific experiences that demonstrate your ability to handle emotional situations and provide excellent customer service.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any experience with database management systems. These technical skills are important for the role and should be prominently featured.
Show Enthusiasm: Convey your enthusiasm for working with pets and helping clients in your application. Use positive language and express your eagerness to contribute to the team at Masefield Veterinary Centre.
How to prepare for a job interview at Masefield Vets
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters, as this will resonate with the values of the veterinary practice.
✨Demonstrate Excellent Communication Skills
Since you'll be dealing with clients and their pets, it's crucial to showcase your communication skills. Practice answering common questions clearly and empathetically, and be prepared to discuss how you would handle difficult situations with clients.
✨Highlight Your Customer Service Experience
Emphasise your previous receptionist or customer service roles. Be ready to provide examples of how you've successfully managed client interactions, resolved issues, and maintained a positive atmosphere in a busy environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle stressful situations. Think about how you would respond to an upset client or manage multiple tasks at once, and be ready to share your thought process during the interview.
