At a Glance
- Tasks: Join a dynamic team to service and install cutting-edge scientific instruments across the UK and Ireland.
- Company: Industry-leading provider of complex scientific equipment with a strong growth trajectory.
- Benefits: Enjoy a competitive salary, bonus, hybrid car, healthcare, and generous holiday allowance.
- Other info: Work from home with occasional travel, offering excellent career progression opportunities.
- Why this job: Make a real impact in science while developing your engineering skills with top-notch training.
- Qualifications: 2-3 years of service engineering experience with complex equipment; degree preferred but not essential.
The predicted salary is between 45000 - 45000 £ per year.
Do you enjoy the practical hands-on elements of engineering and have the desire to work on industry-leading, highly complex equipment? Ready for your calling? This specialist instrument provider is searching for a well-rounded Service Engineer to join their team. (Equipment training and certification provided).
Why This Company?
Recognised for providing industry leading technology coupled with a fantastic aftercare service, my client has seen significant year on year growth. In line with the acquisition of new customers, they now wish to further enhance the UK service operation. As an investor in staff, they provide the one-to-one support and training needed to progress a long-term career within their organisation.
Rewards & Benefits
- £40K - £50K Basic Salary
- 10% Bonus
- Hybrid / Electric Company Car
- Company Expense Card
- 8% Pension
- BUPA Healthcare
- 25 Days Holiday + Public Holidays
- Fantastic training program
About The Role
As a Service Engineer you will work from a home office and cover the UK / Ireland. Responsibilities include:
- Occasional trips to support the European service team when needed. (1 trip per quarter).
- Due to the complex nature of the equipment and the potential travel time, you will typically attend 2-3 customer sites per week. Any travel is conducted Mon-Fri and therefore doesn’t encroach onto the weekends.
- Operating from a home office and visiting customers to complete new equipment installations, commissioning and user training. Some of the more advanced equipment can take up to 2 days to complete an installation and also 2 days for planned preventative maintenance.
- Visiting major industry and academia clients (universities).
- Liaising with customers directly to schedule the service visit.
- Decommissioning equipment for site relocations.
- Conducting routine service and calibration work, alongside more reactive maintenance, including fault finding and problem resolution.
- Working on equipment including both hardware and software ranging from £60K to £250K in value.
- Completing service report visits.
- Handling service tickets, gaining the equipment log file and using TeamViewer where possible to gain remote access to their equipment.
- If on the rare occasion you aren’t able to resolve the issue on customer site, you will organise for the equipment to be sent to my clients’ service centre and attend to do further investigation.
About You
The successful candidate will possess at least 2-3 years of service engineering experience, gained working on complex equipment, which could include but not limited to, Analytical Instruments, High Vacuum Equipment, Optical Microscopes, Laser Deposition, Sample Preparation, Electron Microscopes, Spectrometers, X-Ray CT Systems, MRI Scanners, Particle Accelerators, Particle Analysis instruments or similar. A degree level education is beneficial, but not essential. It is, however, essential you have a logical and methodical approach to finding faults, an open communication style, and be comfortable spending on average of 2-3 nights per week away from home. A UK driving license is essential, as is the rights to work in the UK. My client doesn’t offer sponsorship.
Interested in this role? Here’s what happens next… Click the apply button to send us your CV. If we think you’re a great fit for this role, we’ll be in touch in the next couple of days. Thank you for taking the time to read about this opportunity. We look forward to hearing from you, Team Mase.
Service Engineer - Scientific Instruments in Urmston employer: Mase Consulting Ltd
This company stands out as an exceptional employer, offering a supportive work culture that prioritises employee development and career progression. With a competitive salary, comprehensive benefits including BUPA healthcare, and a commitment to training, employees can thrive in a dynamic environment while working on cutting-edge scientific instruments across the UK and Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer - Scientific Instruments in Urmston
✨Tip Number 1
Get your hands dirty! If you can, try to get some practical experience with the equipment you'll be working on. Whether it's through internships, workshops, or even volunteering, showing that you can handle complex instruments will make you stand out.
✨Tip Number 2
Network like a pro! Attend industry events, webinars, or local meetups related to scientific instruments. Connecting with professionals in the field can lead to job opportunities and insider tips that you won't find on job boards.
✨Tip Number 3
Don’t just apply – engage! When you find a role that excites you, reach out to the hiring manager or someone in the company on LinkedIn. A friendly message expressing your interest can set you apart from other candidates.
✨Tip Number 4
Use our website to apply! We’ve got a streamlined application process that makes it easy for you to showcase your skills. Plus, we love seeing candidates who take the initiative to apply directly through us!
We think you need these skills to ace Service Engineer - Scientific Instruments in Urmston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with complex equipment and service engineering. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Problem-Solving Skills:Since the role involves fault finding and problem resolution, make sure to include examples of how you've tackled challenges in the past. We’re looking for logical thinkers who can handle complex situations with ease!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click that apply button!
How to prepare for a job interview at Mase Consulting Ltd
✨Know Your Equipment
Make sure you brush up on the specific scientific instruments mentioned in the job description. Familiarise yourself with their functionalities and common issues. This will not only show your technical knowledge but also your genuine interest in the role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss past experiences where you've successfully diagnosed and resolved complex equipment issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your logical and methodical approach to fault finding.
✨Showcase Your Communication Style
Since you'll be liaising directly with customers, it's crucial to demonstrate your open communication style during the interview. Practice explaining technical concepts in simple terms, as this will reflect your ability to train users and interact effectively with clients.
✨Be Ready for Travel Questions
Given that the role involves travel, be prepared to discuss your flexibility and comfort with being away from home. Highlight any previous experience you have with travel for work, and reassure them that you're ready for the commitment of 2-3 nights per week on the road.
