At a Glance
- Tasks: Join a dynamic team to service and install cutting-edge scientific instruments across the UK and Ireland.
- Company: Industry-leading provider of advanced scientific technology with a focus on employee growth.
- Benefits: Enjoy a competitive salary, bonus, hybrid car, healthcare, and generous holiday allowance.
- Other info: Flexible working from home with opportunities for travel and professional development.
- Why this job: Make a real impact in science while developing your engineering skills in a supportive environment.
- Qualifications: 2-3 years of service engineering experience with complex equipment; degree preferred but not essential.
The predicted salary is between 45000 - 45000 £ per year.
Do you enjoy the practical hands-on elements of engineering and have the desire to work on industry-leading, highly complex equipment? Ready for your calling? This specialist instrument provider is searching for a well-rounded Service Engineer to join their team. (Equipment training and certification provided).
Why This Company?
Recognised for providing industry leading technology coupled with a fantastic aftercare service, my client has seen significant year on year growth. In line with the acquisition of new customers, they now wish to further enhance the UK service operation. As an investor in staff, they provide the one-to-one support and training needed to progress a long-term career within their organisation.
Rewards & Benefits
- £40K - £50K Basic Salary
- 10% Bonus
- Hybrid / Electric Company Car
- Company Expense Card
- 8% Pension
- BUPA Healthcare
- 25 Days Holiday + Public Holidays
- Fantastic training program
About The Role
As a Service Engineer you will work from a home office and cover the UK / Ireland. Responsibilities include:
- Occasional trips to support the European service team when needed. (1 trip per quarter).
- Due to the complex nature of the equipment and the potential travel time, you will typically attend 2-3 customer sites per week. Any travel is conducted Mon-Fri and therefore doesn’t encroach onto the weekends.
- Operating from a home office and visiting customers to complete new equipment installations, commissioning and user training. Some of the more advanced equipment can take up to 2 days to complete an installation and also 2 days for planned preventative maintenance.
- Visiting major industry and academia clients (universities).
- Liaising with customers directly to schedule the service visit.
- Decommissioning equipment for site relocations.
- Conducting routine service and calibration work, alongside more reactive maintenance, including fault finding and problem resolution.
- Working on equipment including both hardware and software ranging from £60K to £250K in value.
- Completing service report visits.
- Handling service tickets, gaining the equipment log file and using TeamViewer where possible to gain remote access to their equipment.
- If on the rare occasion you aren’t able to resolve the issue on customer site, you will organise for the equipment to be sent to my clients’ service centre and attend to do further investigation.
About You
The successful candidate will possess at least 2-3 years of service engineering experience, gained working on complex equipment, which could include but not limited to, Analytical Instruments, High Vacuum Equipment, Optical Microscopes, Laser Deposition, Sample Preparation, Electron Microscopes, Spectrometers, X-Ray CT Systems, MRI Scanners, Particle Accelerators, Particle Analysis instruments or similar. A degree level education is beneficial, but not essential. It is, however, essential you have a logical and methodical approach to finding faults, an open communication style, and be comfortable spending on average of 2-3 nights per week away from home. A UK driving license is essential, as is the rights to work in the UK. My client doesn’t offer sponsorship.
Interested in this role? Here’s what happens next… Click the apply button to send us your CV. If we think you’re a great fit for this role, we’ll be in touch in the next couple of days. Thank you for taking the time to read about this opportunity. We look forward to hearing from you, Team Mase.
Service Engineer - Scientific Instruments in Stoke-on-Trent employer: Mase Consulting Ltd
This company stands out as an exceptional employer, offering a supportive work culture that prioritises employee development and career progression. With a competitive salary package, comprehensive benefits including BUPA healthcare, and a commitment to training, employees can thrive in a dynamic environment while working on cutting-edge scientific instruments across the UK and Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer - Scientific Instruments in Stoke-on-Trent
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 3
Prepare for hands-on assessments! Since this role involves complex equipment, be ready to demonstrate your technical skills and problem-solving abilities during practical tests.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you email. It shows appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Engineer - Scientific Instruments in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with complex equipment and service engineering. Use keywords from the job description to show we’re on the same page!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for hands-on engineering and how your skills align with our needs. Keep it friendly and professional.
Showcase Relevant Experience:When detailing your work history, focus on roles where you’ve dealt with similar scientific instruments. We want to see how you’ve tackled challenges in the past!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get back to you quickly if we think you’re a great fit.
How to prepare for a job interview at Mase Consulting Ltd
✨Know Your Equipment
Make sure you brush up on the specific scientific instruments mentioned in the job description. Familiarise yourself with their functionalities and common issues. This will not only show your technical knowledge but also your genuine interest in the role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss past experiences where you've successfully diagnosed and resolved complex equipment issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your logical and methodical approach.
✨Showcase Your Communication Style
Since you'll be liaising directly with customers, practice articulating your thoughts clearly and confidently. Think of examples where you've effectively communicated technical information to non-technical clients, as this will highlight your open communication style.
✨Be Ready for Travel Questions
As the role involves travel, be prepared to discuss your flexibility and comfort with being away from home. Share any relevant experiences that demonstrate your adaptability and willingness to meet customer needs, especially if it means spending nights away.
