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- Tasks: Join us as a Service Engineer, installing and maintaining cutting-edge scientific equipment across the UK.
- Company: Be part of a leading analytical instrument provider known for exceptional service and advanced technology.
- Benefits: Enjoy a competitive salary, hybrid work, company car, healthcare, and generous holiday allowance.
- Why this job: Work with complex equipment, develop your skills, and make a real impact in science and industry.
- Qualifications: 2+ years of service engineering experience required; related education or military background is a plus.
- Other info: Flexible travel within the UK is essential; training provided to help you excel.
The predicted salary is between 36000 - 48000 £ per year.
Do you enjoy the practical hands-on elements of engineering and have the desire to work on industry-leading, highly complex equipment? This specialist technology provider is searching for a well-rounded Service Engineer to join their team. (Equipment training provided).
This leading analytical instrument provider has seen continuous growth over the past 5 years and with a pending retirement is now looking to further bolster its UK service team. Recognised for service delivery and offering some of the industry’s most advanced benchtop and floor-standing equipment, they pride themselves on their detailed attention to their customers’ needs and dedication to the highest standards of performance and quality.
Rewards & Benefits
- £42K - £48K Basic Salary
- £10K Overtime Realistic (payment for any hours worked over 37.5 hours pw - paid at 1.5x or 2x)
- Bonus (equivalent to 1 month's salary per year)
- Hybrid Company Car
- Pension (6% employer / 3% Employee – rising with service)
- BUPA Healthcare
- Income Protection Insurance
- 4 x Death In Service
- Sick Pay
- 25 Days Holiday + Public Holidays (rising with service)
- Hours: Monday to Friday
About The Role
As a Service Engineer, you will work from a home office and cover the UK with occasional travel to Ireland when needed. Other responsibilities include:
- Due to the complex nature of the equipment you will typically attend 2-5 customer visits per week.
- Operating from a home office and visiting customers to complete new equipment installations, commissioning and basic operator training to groups of 2-3. Some of the more advanced equipment can take up to 2-3 days to complete an installation.
- Visiting major industry (15%) and academia (85%) clients. As you develop your skills in other product areas this ratio will change and also include some albeit limited hospital clients.
- Decommissioning equipment for site relocations.
- Conducting routine service and calibration work, alongside more reactive maintenance, including diagnosis, fault finding and problem resolution.
- Working on equipment including both hardware and software ranging from £100K to £2m in value.
- Completing service visit reports.
- Working to a 2+ week service schedule.
- Initial training will include shadowing and supporting experienced engineers in the field.
About You
The successful candidate will possess a minimum of 2+ years of service engineering experience (field-based preferably) and have broad mechanical and electrical exposure. My client is willing to consider site-based Technicians wishing to make the transition into the field should they possess some relatable instrument experience.
You must have experience working on complex equipment, which could include but is not limited to, Analytical Instruments, Optical Microscopes, Vision Inspection, Laser Deposition, Photonics, Sample Preparation, Electron Microscopes, Vacuum Pumps, SEM, TEM, High Voltage Systems (up to 300KV), Stepper Motors, Optics, Spectrometers, UHV Systems, Motion Control Technology, X-Ray Systems, XRF, XRD, CT Systems, Micro CT Systems, MRI Scanners, Particle Accelerators, Particle Analysis machines or similar.
We are also open to former RAF / Military engineers wishing to make the transition to the private sector if they are adaptable, with a drive to develop their skills and self-learn.
A strong communicator with a priority on great customer service is essential. Related engineering education including HNC, HND, Degree, or an Apprenticeships is essential as is a logical and methodical approach to fault finding and the flexibility to travel within the UK (40% of your time away from home – 2 nights per week on average). A UK driving license is essential, as is the right to work in the UK. My client doesn’t offer sponsorship.
Interested in this role? Here’s what happens next… Click the apply button to send us your CV. If we think you’re a great fit for this role, we’ll be in touch in the next couple of days. Thank you for taking the time to read about this opportunity. We look forward to hearing from you, Team Mase.
Service Engineer - Scientific Equipment employer: Mase Consulting Ltd
Contact Detail:
Mase Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer - Scientific Equipment
✨Tip Number 1
Familiarise yourself with the specific types of scientific equipment mentioned in the job description. Understanding the intricacies of analytical instruments, optical microscopes, and other related technologies will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the field of service engineering, especially those who work with complex scientific equipment. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the role.
✨Tip Number 3
Prepare to discuss your hands-on experience with similar equipment during the interview. Be ready to share specific examples of how you've diagnosed and resolved technical issues in the past, as this will demonstrate your problem-solving skills.
✨Tip Number 4
Showcase your customer service skills by preparing examples of how you've effectively communicated with clients in previous roles. This is crucial for a Service Engineer, as you'll be working closely with customers to ensure their needs are met.
We think you need these skills to ace Service Engineer - Scientific Equipment
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service engineering, particularly with complex scientific equipment. Use specific examples that demonstrate your hands-on skills and technical knowledge.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for engineering and customer service. Mention your experience with similar equipment and how you can contribute to the company's success.
Highlight Relevant Qualifications: Include any related engineering qualifications such as HNC, HND, or degrees. If you have military experience, emphasise how your skills are transferable to the private sector.
Showcase Soft Skills: In your application, highlight your communication skills and customer service orientation. Provide examples of how you've successfully interacted with clients or resolved issues in previous roles.
How to prepare for a job interview at Mase Consulting Ltd
✨Showcase Your Technical Knowledge
Make sure to brush up on the specific types of scientific equipment mentioned in the job description. Be prepared to discuss your hands-on experience with complex machinery and how you've tackled technical challenges in the past.
✨Demonstrate Customer Service Skills
Since this role involves a lot of customer interaction, highlight your communication skills and any previous experiences where you provided excellent customer service. Share examples of how you resolved issues or improved client satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to diagnose faults or perform maintenance under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Adaptability and Willingness to Learn
The company values engineers who are adaptable and eager to develop their skills. Be ready to discuss how you've learned new technologies or adapted to changes in your previous roles, especially if you're transitioning from a site-based position.
