People Operations Lead in London

About Us: At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel. Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit. Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.

The Role: As Masabi moves into its next stage of growth, we’re building the foundations that help our teams do their best work and grow with us. This role is about shaping how People Operations supports that journey. You’ll bring clarity, care and consistency to the employee experience, from onboarding and everyday support through to people programs, systems and the moments that matter most. You’ll own the day-to-day running of People Operations end-to-end, from onboarding and employee queries through to certain core programs, employment and compliance activities, payroll inputs, systems and vendor coordination, helping everything run smoothly and without unnecessary friction. This role sits at the intersection of strong HR fundamentals and operational thinking. You’ll be hands-on, trusted to build things that scale and make a meaningful, lasting impact, using systems, data and automation where it makes sense. This is a builder role for someone who enjoys spotting what feels unclear, repetitive or overly manual, and turning it into something simpler, more thoughtful and more effective. The right person will care as much about people as they do about how things run. You’ll notice where employees or managers experience friction, and take the lead in making things simpler, more human and easier to navigate. This role reports into our Chief People Officer, and you'll have one direct report.

Location: This role is available on a remote basis for candidates located anywhere in the UK. Candidates based in London may also work in a hybrid model, with occasional travel to the office.

Responsibilities:

• Own the running of People Operations across a globally distributed workforce, from employee queries and lifecycle changes to onboarding, offboarding, contracts, benefits and HR systems.
• Partner with the wider People team to deliver key People programs such as performance reviews, engagement surveys, compensation cycles and probation tracking.
• Own Masabi’s EOR and PEO relationships, ensuring that employment laws, compliance guidelines, benefits and local norms are addressed and followed throughout the global workforce.
• Build and improve processes, workflows, programs and self-service experiences so they’re clear, consistent and easy to follow.
• Keep people data accurate and useful, maintaining BambooHR, supporting reporting and giving the team visibility when they need it.
• Keep core People Operations compliant, organised and audit-ready across systems, training, documentation and employee records.
• Work closely with Finance, IT, People Partners and external providers to keep payroll inputs, onboarding, EOR processes and vendors running smoothly.
• Build more scalable and thoughtful People Operations as Masabi grows, improving employee experience across key moments in the employee lifecycle.
• Own documentation and knowledge management for the People team, so process, policy and know-how live in one clear place, not just in people's heads.

About You: You bring broad, strong HR Generalist experience, across People Operations, HR Operations or a similar remit, and you're comfortable owning things end to end. You have solid employment law fundamentals and working knowledge of HR practices across different countries, and you know how to apply that practically, not just in theory. You’re confident with systems, spreadsheets and data, and you use them to stay organised, spot patterns and support decisions. You can manage external providers, from payroll and EOR partners to benefits and background-check vendors, negotiating terms and holding them to agreed service levels. You're a builder at heart. You look for ways to create solutions that scale and have a meaningful impact over time, not just quick fixes. You’re happy being hands-on, and care about getting the detail right without losing sight of the bigger picture. You’re proactive and self-directed, you don’t wait to be told what to do, you notice gaps and step in to fix them. You bring empathy and good judgement in how you support people, especially when things are sensitive or unclear. You’re eager to use automation, AI or technology to simplify work and improve the employee experience.

Nice to Have: Experience in a tech or scaling environment, where processes are evolving and not fully built yet. Familiarity with UK or EMEA employment practices. Familiarity with HR systems like BambooHR, and confidence picking up new tools quickly. Experience supporting remote or globally distributed teams. Some exposure to vendor management, payroll inputs, benefits or EOR models.

Some of Our Benefits: 25 days of holiday per year plus the option to buy another 5 days pro-rated. Private Healthcare via AXA, including pre-existing conditions and mental health. Life Insurance. Menopause support. Choice of workstation. Ability to work for up to 3 months per year from any country in the world (certain limitations). Pension scheme. Training allowance of up to £1000 per year. £200 annual allowance for any home office need or improvement. Enhanced family leave pay. Cycle to work scheme. Regular social gatherings with a monthly allowance for each employee. Fun and collaborative environment with a focus on making a difference in the world.

Careers at Masabi are for people going places - driven by a mission to make transit fair and accessible for all. We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work. Whoever you are, just be yourself. We welcome applications from underrepresented groups, including disabled and neurodivergent people, and can make adjustments at any stage of the process. You’re also welcome to share your pronouns whenever you feel comfortable. Together, we simplify journeys, remove barriers, and improve daily life for millions.

Why Join Masabi? Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are. Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey. Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load. We’re already powering journeys - are you ready to join us?