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For Companies At a Glance
- Tasks: Lead and motivate a team of service engineers to deliver exceptional customer experiences.
- Company: A respected local business in the security sector with a supportive culture.
- Benefits: Competitive salary, car allowance, 23 days holiday, and employee discounts.
- Why this job: Join a company that values its people and offers career growth opportunities.
- Qualifications: Experience in security systems and strong people management skills.
- Other info: Modern offices and a family-style work environment.
The predicted salary is between 36000 - 60000 £ per year.
Service Manager - Bedford / Milton Keynes / Northampton borders - Salary Negotiable depending on experience + car allowance
The good stuff
- Competitive salary depending on experience
- Car allowance
- 23 days’ holiday plus bank holidays
- A business that’s big enough to cope but small enough to care
- Employee discount and benefits scheme
- Modern, stunning offices
- Friendly, supportive, family-style culture
The role
My client is a well-established, highly respected local business within the security sector. We are seeking an experienced Service Manager to lead and develop their service department, ensuring exceptional customer experiences and consistently high service standards.
You will take ownership of the service function, managing both on-site and off-site engineers while acting as a key technical and operational point of contact.
Key responsibilities
- Lead, manage, and motivate a team of service engineers, including those working remotely
- Managing helpdesk and service coordination staff
- Provide technical support both remotely and on-site when required
- Ensure all SLAs and KPIs are met or exceeded
- Handle escalated service issues and customer concerns professionally and efficiently
- Drive continuous improvement across service delivery and customer satisfaction
What we need from you:
- Previous experience within security systems, CCTV, intruder alarms, or a similar environment
- Strong technical background with hands-on problem-solving ability
- Experience working within an NSI-approved or regulated security setting
- Proven people management skills with a hands-on leadership approach
- A customer-focused mindset with excellent communication skills
If you are an experienced Service Manager looking to join a respected business that truly values its people, get in touch today and email your CV to discuss this exciting permanent opportunity.
Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive daily. However, your application will be reviewed within a two-day working period. If you do not hear from us within this time, you have unfortunately been unsuccessful on this occasion.
This vacancy is being advertised by M.A.S Resourcing who are acting as an employment agency / business.
Service Manager in Milton Keynes employer: MAS Resourcing
Contact Detail:
MAS Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the security sector and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Since this role is all about leading a team and ensuring customer satisfaction, think of examples from your past experiences that showcase your leadership skills and problem-solving abilities.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for openings that match your skills and interests. We’re all about finding the right fit for both you and us!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’d be a perfect fit for their team.
We think you need these skills to ace Service Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in security systems and people management, as these are key for us. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about this role and how your background makes you the perfect fit. Keep it concise but engaging, and don’t forget to mention your customer-focused mindset.
Showcase Your Technical Skills: Since we’re looking for someone with a strong technical background, make sure to highlight your problem-solving abilities and any relevant certifications. This will help us see how you can contribute to our service delivery.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at MAS Resourcing
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to security systems, CCTV, and intruder alarms. Be ready to discuss specific examples from your past experience that showcase your problem-solving skills and hands-on approach.
✨Showcase Your Leadership Skills
Prepare to talk about your experience in managing teams, especially remote ones. Think of examples where you've motivated your team or handled escalated service issues effectively. This will demonstrate your people management skills and leadership style.
✨Customer Focus is Key
Since the role emphasises exceptional customer experiences, be ready to share instances where you've gone above and beyond for a customer. Highlight your communication skills and how you handle customer concerns professionally.
✨Understand the Company Culture
Research the company’s values and culture. Since they pride themselves on being a friendly, supportive business, think about how you can fit into that environment. Prepare to discuss how you align with their family-style culture and contribute positively to it.
