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For Companies At a Glance
- Tasks: Coordinate care services and ensure top-notch communication between clients and caregivers.
- Company: Leading home care provider known for premium quality services and a strong reputation.
- Benefits: Competitive salary, career development opportunities, and a chance to make a real difference.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
- Why this job: Join a passionate team and help improve the lives of vulnerable individuals in their own homes.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Our client provides premium quality Home Care to adults with Physical and Learning Disabilities and the Elderly. They have built up a first class reputation world-wide, and are recognised as one of the top industry leaders in the UK. They are actively recruiting an ambitious, driven, and caring Care Co-ordinator for their growing Offices, to manage and develop the business and ensure compliance at all times.
Main Duties & Responsibilities
- To be accountable to the Registered Manager for the smooth running of day to day Client/CareGiver communication.
- Ensure outstanding compliance across the business and to support the business in achieving a minimum of “Good” in CQC inspections.
- To ensure the scheduling is carried out efficiently enabling the CareGivers to spend the allocated care time with each Client and to allow for travel time.
- Ensure consistent application of companies policies, procedures and approved practice; and to promote the aims of the business.
- To answer the telephone promptly and professionally, dealing with any enquiries or queries.
- Ensure the provision of high quality care services to vulnerable people living in their own home.
- To record all new CareGivers and Clients on the system as soon as they are received.
- Report weekly KPI’s to the Registered Manager and Owner.
- To identify and match the most suitable CareGivers for each package.
- To produce consistent, fortnightly rosters and provide CareGiver and Clients with rotas in a timely manner.
- Ensure all CareGivers submit their timesheets weekly which are accurately completed, and match these to what is on the system.
- To plan ahead to cover holidays, training and planned absence.
- To maintain accurate records on the system of all communications. Able to make changes to Clients and Care Giver files.
- To participate in on call duties if required and deliver hands on care when necessary.
- To carry out any ad hoc duties given by the Senior Management Team to suit the needs of the business.
Qualifications
- Experience in a customer service setting, building up relationships – Essential.
- Use of a scheduling/HR/recording system – Desirable.
- Relevant qualification, such as Business Studies or Social Care – Desirable.
- Previous Domiciliary Care experience - Desirable.
Additional Information
- Has the desire to make a real difference and greatly improve an already well-established business.
- Excellent customer service, communication and interpersonal skills.
- Good computer skills including proficient use of MS Office, the ability to produce reports and good computer systems knowledge.
- Self-motivated and flexible, with a willingness to participate in an on call system for out of office hours.
- Extremely well organized, excellent planning and prioritising ability with high attention to detail.
- Ability to establish and maintain effective professional working relationships.
- Strong administration skills and ability to manage multiple work loads.
Care Co-ordinator in London employer: MAS Recruitment Solutions
Contact Detail:
MAS Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Co-ordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the care industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your experience aligns with their mission of providing high-quality care. Show them you're not just looking for any job, but that you genuinely want to be part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your skills and experiences that relate to the Care Co-ordinator role, especially your customer service and organisational abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, go ahead and submit your application today!
We think you need these skills to ace Care Co-ordinator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Care Co-ordinator role. Highlight your relevant experience in customer service and any previous work in domiciliary care. We want to see how you can make a real difference!
Showcase Your Skills: Don’t forget to mention your excellent communication and organisational skills. We’re looking for someone who can manage multiple workloads and maintain effective professional relationships, so let us know how you’ve done this in the past.
Be Professional and Personable: When writing your application, keep it professional but also let your personality shine through. We value caring individuals who can connect with clients and caregivers alike, so show us your warm side!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at MAS Recruitment Solutions
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and the specific services they provide. Understanding their reputation in the industry will help you align your answers with what they stand for, showing that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Care Co-ordinator, excellent customer service is key. Prepare examples from your past experiences where you've successfully built relationships or resolved issues. This will demonstrate your ability to communicate effectively and handle client queries professionally.
✨Be Ready to Discuss Compliance
Since compliance is a major part of the role, brush up on relevant regulations and standards, especially those related to CQC inspections. Be prepared to discuss how you would ensure compliance and maintain high-quality care services, as this will show your understanding of the responsibilities involved.
✨Demonstrate Organisational Skills
The role requires strong planning and prioritising abilities. Think of specific instances where you managed multiple tasks or created efficient schedules. Sharing these examples will highlight your organisational skills and your capability to handle the demands of the position.