At a Glance
- Tasks: Coordinate care services and ensure top-notch communication between clients and caregivers.
- Company: Leading home care provider with a stellar reputation in the UK.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Join a supportive team dedicated to providing high-quality care.
- Why this job: Make a real difference in people's lives while developing your career in a rewarding field.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Our client provides premium quality Home Care to adults with Physical and Learning Disabilities and the Elderly. They have built up a first class reputation world-wide, and are recognised as one of the top industry leaders in the UK. They are actively recruiting an ambitious, driven, and caring Care Co-ordinator for their growing Offices, to manage and develop the business and ensure compliance at all times.
Main Duties & Responsibilities
- To be accountable to the Registered Manager for the smooth running of day to day Client/CareGiver communication.
- Ensure outstanding compliance across the business and to support the business in achieving a minimum of “Good” in CQC inspections.
- To ensure the scheduling is carried out efficiently enabling the CareGivers to spend the allocated care time with each Client and to allow for travel time.
- Ensure consistent application of companies policies, procedures and approved practice; and to promote the aims of the business.
- To answer the telephone promptly and professionally, dealing with any enquiries or queries.
- Ensure the provision of high quality care services to vulnerable people living in their own home.
- To record all new CareGivers and Clients on the system as soon as they are received.
- Report weekly KPI’s to the Registered Manager and Owner.
- To identify and match the most suitable CareGivers for each package.
- To produce consistent, fortnightly rosters and provide CareGiver and Clients with rotas in a timely manner.
- Ensure all CareGivers submit their timesheets weekly which are accurately completed, and match these to what is on the system.
- To plan ahead to cover holidays, training and planned absence.
- To maintain accurate records on the system of all communications. Able to make changes to Clients and Care Giver files.
- To participate in on call duties if required and deliver hands on care when necessary.
- To carry out any ad hoc duties given by the Senior Management Team to suit the needs of the business.
Qualifications
- Experience in a customer service setting, building up relationships – Essential.
- Use of a scheduling/HR/recording system – Desirable.
- Relevant qualification, such as Business Studies or Social Care – Desirable.
- Previous Domiciliary Care experience - Desirable.
Additional Information
Abilities, Skills & Behaviours
- Has the desire to make a real difference and greatly improve an already well-established business.
- Excellent customer service, communication and interpersonal skills.
- Good computer skills including proficient use of MS Office, the ability to produce reports and good computer systems knowledge.
- Self-motivated and flexible, with a willingness to participate in an on call system for out of office hours.
- Extremely well organized, excellent planning and prioritising ability with high attention to detail.
- Ability to establish and maintain effective professional working relationships.
- Strong administration skills and ability to manage multiple work loads.
Care Co-ordinator in London employer: MAS Recruitment Solutions Ltd
As a leading provider of premium home care services, our client offers a supportive and dynamic work environment for Care Co-ordinators looking to make a meaningful impact in the lives of vulnerable individuals. With a strong emphasis on employee development, outstanding compliance standards, and a commitment to high-quality care, this company fosters a culture of collaboration and excellence, ensuring that every team member feels valued and empowered to grow within their role. Located in a thriving community, employees benefit from flexible scheduling, comprehensive training, and the opportunity to contribute to a well-respected organisation known for its dedication to improving the quality of life for those they serve.
Contact Details:
MAS Recruitment Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Care Co-ordinator in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at MAS Recruitment Solutions Ltd.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from MAS Recruitment Solutions Ltd!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like MAS Recruitment Solutions Ltd, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at MAS Recruitment Solutions Ltd or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Care Co-ordinator in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to MAS Recruitment Solutions Ltd:Before hitting send, make sure to tailor your application specifically to MAS Recruitment Solutions Ltd! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at MAS Recruitment Solutions Ltd
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
