At a Glance
- Tasks: Be the friendly face for supporters, handling enquiries and processing donations.
- Company: Join Mary's Meals, a charity dedicated to making a difference in children's lives.
- Benefits: Flexible part-time hours, hybrid work model, and a chance to contribute to a meaningful cause.
- Other info: Work in a supportive team environment with opportunities for personal growth.
- Why this job: Make a real impact by enhancing supporter experiences and helping those in need.
- Qualifications: Strong communication skills and a passion for supporting charitable initiatives.
The predicted salary is between 20000 - 25000 £ per year.
Mary's Meals is seeking a part‑time Supporter Experience Coordinator to be the first point of contact for supporters.
You will handle enquiries, process and reconcile donations, and maintain accurate records in our CRM.
This role is 20 hours per week, with two days in our Glasgow office and one day working from home, supporting supporter communications and ensuring a positive experience across the organisation's directorate.
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Supporter Experience Coordinator - CRM & Engagement (PT) employer: Mary's Meals
Mary's Meals is an exceptional employer that prioritises flexibility and work-life balance, allowing you to thrive in a remote working environment while making a meaningful impact on children's lives. With a competitive salary and a strong commitment to employee growth, you'll have the opportunity to develop your skills in fundraising and proposal writing, all while being part of a passionate team dedicated to eradicating hunger in education. Join us in Glasgow and be part of a mission that truly matters.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Experience Coordinator - CRM & Engagement (PT)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Mary's Meals and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Mary's Meals and let us see your personality shine through!
We think you need these skills to ace Supporter Experience Coordinator - CRM & Engagement (PT)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Mary's Meals.
Get Familiar with Our Brand:Before applying, take some time to learn about Mary's Meals and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Mary's Meals
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Mary's Meals.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Mary's Meals will surely appreciate.
