At a Glance
- Tasks: Welcome and assist patients, manage appointments, and ensure smooth operations at the reception.
- Company: Join a supportive healthcare team dedicated to excellent patient service.
- Benefits: Enjoy competitive pay, 6 weeks annual leave, free parking, and fun staff events.
- Other info: Flexible hours available, with training provided for newcomers.
- Why this job: Make a real difference in people's lives while working in a friendly environment.
- Qualifications: Experience with the public, good communication skills, and a caring attitude.
The predicted salary is between 24852 - 24852 £ per year.
We are looking for a Receptionist to join our friendly and busy team either working part-time or full-time (37.5hrs per week). This post would suit a suitably experienced Receptionist or someone who is used to dealing with the public, following protocols and able to respond to situations as they arise. Training will be provided for the successful candidate even if they do not have experience of working in a healthcare setting but are used to dealing with the public and like a busy working environment, and has good literacy, numeracy and IT skills. Candidates need to have a good sense of humour, be empathetic and value good patient service whilst able to work under pressure. Shifts will be agreed and will cover between the hours of 8am and 8pm Monday-Friday.
Job Summary:
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Project a positive and friendly image to patients and other visitors to the practice.
- Provide general assistance to the practice team, liaise with multi-disciplinary team members and external agencies such as Secondary Care and community service providers.
Main duties of the job:
- Administration: To have a thorough knowledge of all Practice policies and procedures. To work in accordance with written protocols.
- Reception: Receiving and directing all patients and visitors, handing out completed correspondence, collection of any necessary payments from patients or their representatives, dealing with all patient and staff enquiries, receiving specimens to be sent to the lab for testing, receiving deliveries and liaising with colleagues to ensure goods and consumables are accounted for and safely stored away.
- Appointments: Responsible for taking triage requests and making patient appointments on the computerised appointment system clinics. Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately. Process telephone and e-requests for appointments and where appropriate signpost patients to the correct service.
- Prescriptions: Hand out completed and signed prescriptions, checking patient details, prepare prescriptions for local pharmacies collection.
- Switchboard: Responsible for the smooth operation of phone lines directing calls to the relevant recipient or taking a detailed message when appropriate.
- Other Tasks: Training/buddying new staff, any other tasks allocated by managers, open premises when required, maintain a clean, tidy, effective working area at all times, monitor and maintain the reception area and notice boards.
About us:
Joining a team of over 70 staff, who all like to support each other and deliver the best possible service to the patients. We serve a practice population of approx 14,000 patients. We provide a uniform, free tea and coffee, access to the NHS pension scheme, 6 weeks paid annual leave per annum (plus bank holidays), plus the day off on your birthday, free parking, training and good craic. During the summer and at Christmas, staff parties are held at local venues/establishments to allow for staff to unwind and have fun!
Job responsibilities:
- Reports to: Reception Supervisor/Practice Manager
- Hours: Up to thirty-seven-and-a-half hours (37.5hrs) per week (part time/full time)
Job Summary:
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Project a positive and friendly image to patients and other visitors to the practice.
- Provide general assistance to the practice team.
Job Responsibilities:
- Administration: To have a thorough knowledge of all Practice policies and procedures. To work in accordance with written protocols, patient correspondence, e.g. appointments and letters, pulling/filing notes, photocopy as requested, assist with weekly Reception rota.
- Reception: Receiving and directing all patients and visitors in an efficient manner, collection of any necessary payments from patients or their representatives, monitoring patient flow within the Practice, awareness of and response to staff alarm system, dealing with all patient and staff enquiries, receiving specimens to be sent to the lab for testing, communicating with colleagues regarding information about any urgent or unresolved matters.
- Appointments: Responsible for making patient appointments on the computerised appointment system clinics either in person or via telephone, recording patient contacts to assist GPs triaging, distribution of appointment lists and room allocations.
- Prescriptions: Hand out completed and signed prescriptions, checking patient details, prepare prescriptions for local pharmacies collection.
- Switchboard: Responsible for the smooth operation of the phone lines, directing calls to the relevant recipient or taking a detailed message when appropriate, have working knowledge of telephone system, during and after hours.
- Computer: Data entry.
- Other Tasks: Ensure building is secure, have thorough knowledge of doors/windows/alarms, home visits both routine and emergency, responding to and managing urgent situations, training/buddying/supporting new staff, any other tasks allocated by managers, open premises when required.
Person Specification:
- Experience: Experience of dealing with the public, experience of working in a GP practice.
- Qualifications: GCSE 4 or above English and Maths.
- Skills & Qualities: Good communication skills (written and oral), ability to empathise, caring approach to people, strong IT skills and knowledge, clear and polite telephone manner, effective time management (organising), ability to work independently and as part of a team, clinical IT system user (EMIS Web).
- Personal Attributes: Confident, cooperative, high level of integrity (Confidentiality), sensitive and empathetic in challenging situations, ability to work under pressure.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£24,852.61 a year (Whole-Time Equivalent) pro-rata.
Receptionist in Maryport employer: Maryport Health Services
Join our dedicated team as a Receptionist in a supportive and vibrant healthcare environment, where we prioritise patient care and employee well-being. Enjoy generous benefits including 6 weeks of paid annual leave, access to the NHS pension scheme, and opportunities for professional development, all while working alongside a friendly group of over 70 staff members who value collaboration and camaraderie. With a focus on maintaining a positive work culture, we also celebrate our achievements with seasonal staff parties, making this an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Maryport
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the healthcare setting and its values. This will help you connect with the team and show that you're genuinely interested in being part of their friendly environment.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. This will help you feel more confident when dealing with patients and handling enquiries during the interview.
✨Tip Number 3
Show off your personality! Don’t be afraid to let your sense of humour shine through during the interview. A positive attitude and a friendly demeanour can go a long way in making a great impression.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining our team right from the start.
We think you need these skills to ace Receptionist in Maryport
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see your sense of humour and empathy, so don’t be afraid to add a personal touch that reflects who you are.
Tailor Your Application:Make sure to tailor your application to the role of Receptionist. Highlight any experience you have dealing with the public and your ability to work under pressure. We love candidates who can connect their skills to what we do!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and make sure to proofread for any typos or errors. We appreciate good literacy skills, so show us what you’ve got!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our friendly team!
How to prepare for a job interview at Maryport Health Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist in a healthcare setting. Familiarise yourself with the job description and think about how your past experiences align with the tasks mentioned, like handling patient enquiries and managing appointments.
✨Showcase Your People Skills
As a Receptionist, you'll be the first point of contact for patients. During the interview, highlight your experience dealing with the public and any situations where you've had to demonstrate empathy or a caring approach. Share specific examples that showcase your communication skills and ability to handle pressure.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle real-life situations, such as dealing with an upset patient or managing multiple phone calls at once. Think of scenarios from your previous roles and how you successfully navigated them. This will show your problem-solving skills and ability to stay calm under pressure.
✨Bring a Sense of Humour
The job description mentions a good sense of humour, so don’t shy away from showing your personality! Light-heartedness can go a long way in a busy environment. Just ensure it’s appropriate for the context and reflects your ability to connect with both patients and colleagues.
