Contract: Permanent Salary: Competitive Salary & Service Charge
Role Responsibilities
As a Hotel Receptionist, you will play a crucial role in creating a positive guest experience and maintaining the efficient operation of the hotel's front desk. Customer service skills, attention to detail, and the ability to remain calm under pressure are important qualities for individuals in this role.
Your main duties will include assisting guests during check‑in and check‑out, managing reservations, answering guest enquiries, and addressing any issues that guests might experience during their stay.
Please note this is a full‑time role (40 hours per week).
The Perks of working for The Marylebone Hotel
- Generous Service Charge
- Holiday allowance increasing with length of service up to 25 days
- Free meals on duty
- 50% discount when dining with The Doyle Collection
- Discounted rates when staying in our hotels
- Training dedicated to personal development
- Cycle to work scheme
- Discounts in selected stores and online shops
- Life Insurance and Company Pension
- Complimentary uniform and dry cleaning
- One paid volunteering day per year
- Free access to the Employee Assistance Programme
- Hotel Incentives and rewards
- Staff summer parties, Christmas parties and regular team get‑togethers
- Refer a Friend bonus scheme
The Marylebone Hotel is located in London, minutes from Oxford Street and the heart of Marylebone Village.
Applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Inclusion and diversity are key to us. At The Doyle Collection, everyone is valued, treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.
