At a Glance
- Tasks: Lead the Front Office team and ensure guest safety during night shifts.
- Company: The Marylebone, a luxury hotel in the heart of London.
- Benefits: Competitive salary, holiday allowance, free meals, and discounts at our hotels.
- Other info: Enjoy a vibrant work culture with regular team events and personal development training.
- Why this job: Join a top-rated workplace and create memorable experiences for guests.
- Qualifications: Experience in luxury hotel front office and attention to detail.
The predicted salary is between 30000 - 40000 € per year.
Contract: Permanent
Salary: Competitive Salary with Great Incentives & Service Charge
Role Responsibilities:
- As the Night Manager of The Marylebone, you will be responsible for the safety and security of our guests overnight and lead the Front Office team during this time.
- As Night Manager, you will be warm and welcoming, providing the guest with an efficient and courteous welcome and departure, whilst also working behind the scenes to oversee the completion of nightly reports and prepare for the next day arrivals.
- Experience with LQA and Forbes service standards would be preferred.
- The ideal candidate will be working in a similar role within the luxury hotel Front Office department.
- Attention to detail, accuracy and a drive to deliver a memorable guest experience will be key to your success.
The Perks of working for The Marylebone:
- Holiday allowance increasing with length of service up to 25 days
- Free meals on duty
- 50% discount when dining with The Doyle Collection
- Discounted rates when staying in our hotels
- Training dedicated to personal development
- Cycle to work scheme
- Discounts in selected stores and online shops
- Life Insurance and Company Pension
- Complimentary uniform and dry cleaning
- One paid volunteering day per year
- Free access to the Employee Assistance Programme
- Hotel Incentives and rewards
- Staff summer parties, Christmas parties and regular team get togethers
- Refer a Friend bonus scheme
The Marylebone, London is located just minutes from Oxford Street and in the heart of Marylebone Village, providing easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away.
The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.
We are proud to say that The Doyle Collection has maintained its listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.
Night Manager employer: Marylebone
The Marylebone is an exceptional employer, offering a vibrant work culture in the heart of London, where employees are valued and encouraged to grow. With competitive salaries, generous holiday allowances, and a commitment to personal development, team members enjoy unique perks such as discounted stays at our hotels and regular social events. Join us at The Doyle Collection, where your contributions are recognised and rewarded in a supportive environment that prioritises inclusion and diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at The Marylebone or similar hotels. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your personality! When you get an interview, let your warm and welcoming nature shine through. Remember, they’re looking for someone who fits into their team culture, so be yourself!
✨Tip Number 3
Prepare for the unexpected! As a Night Manager, you’ll need to think on your feet. Brush up on common scenarios you might face during night shifts and how you’d handle them. This will impress your interviewers!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining The Doyle Collection family.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be warm and welcoming in your tone. Remember, as a Night Manager, you'll be the face of our hotel during the night, so show us how you’d make guests feel at home.
Tailor Your Experience:Make sure to highlight any relevant experience you have in luxury hotel environments or similar roles. We’re looking for someone who understands the importance of attention to detail and delivering a memorable guest experience, so connect your past roles to what we do at The Marylebone.
Be Specific About Your Skills:If you’ve got experience with LQA and Forbes service standards, shout about it! We love candidates who can demonstrate their skills clearly. Use specific examples from your previous jobs to show how you’ve excelled in similar situations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re genuinely interested in joining our team at The Marylebone!
How to prepare for a job interview at Marylebone
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Night Manager. Familiarise yourself with LQA and Forbes service standards, as these will likely come up in conversation. Being able to discuss how your experience aligns with these expectations will show that you're serious about the role.
✨Showcase Your Guest Experience Skills
As a Night Manager, creating a memorable guest experience is key. Prepare examples from your previous roles where you went above and beyond for guests. This could be anything from resolving a complaint to ensuring a smooth check-in process. Highlighting these experiences will demonstrate your commitment to exceptional service.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would handle various situations, such as a guest emergency or a staffing issue overnight. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the Night Manager role. This shows your genuine interest in the position and helps you assess if the hotel is the right fit for you.
