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- Tasks: Deliver exceptional client service while performing phlebotomy and IV therapy.
- Company: Join the Marylebone Diagnostic Centre, a leader in luxury healthcare services.
- Benefits: Enjoy flexible hours, discounted health services, and performance bonuses.
- Why this job: Be part of a supportive team that values excellence and client care.
- Qualifications: 2+ years in phlebotomy with IV therapy experience; relevant qualifications required.
- Other info: Uniform provided; some evening and weekend shifts on a rota.
The predicted salary is between 36000 - 60000 £ per year.
Location: Baker Street
Employment Type: Full-time / Part-time
Reports To: Clinical Director & Clinic Manager
Overview
As a key member of the Marylebone Diagnostic Centre team, you will combine front-of-house excellence with high-level clinical skills in phlebotomy, cannulation, and IV therapy. This hybrid role ensures clients receive a warm welcome, seamless service, and top-tier care, from booking to blood draw to IV therapy and follow-up. We’re seeking a polished, experienced, and proactive professional who thrives in both client-facing and clinical settings. Your role bridges reception, client coordination, and medical support—especially for our VIP clientele.
Key Responsibilities
- Client Experience & Front Desk
- Greet and manage client arrivals with warmth and professionalism.
- Handle phone, WhatsApp, and email queries promptly and with polish.
- Manage bookings using clinical systems and confirm appointments.
- Provide pre-treatment guidance and coordinate follow-ups.
- Maintain reception and waiting areas to luxury standards.
- Process secure payments and ensure accurate client documentation.
- Perform venepuncture, cannulation, and IV therapy with precision.
- Administer vitamin drips, monitor clients, and ensure comfort.
- Track and label samples accurately; manage therapy kits and stock.
- Maintain accurate clinical documentation and uphold safety protocols.
- Support home and concierge visits as needed, including travel to clients and events.
- Prepare clients for blood tests and therapy sessions.
- Ensure treatment rooms meet hygiene and readiness standards.
- Train junior staff and contribute to clinical process improvement.
- Adhere strictly to GDPR and confidentiality standards.
Enhancements
- Hours: Includes some evenings/weekends on a rota.
- Training: Full induction with CPD opportunities.
- Perks: Discounted health services, performance-based bonuses.
- Culture: Join a warm, supportive, and growing team that values excellence.
- Uniform: Provided; professional appearance is essential.
Ideal Candidate
- Experience: 2+ years in phlebotomy (private/hospital), with IV therapy experience.
- Qualifications:
- BSc or MSc in a science-related field
- HCA certification or NVQ Level 3+
- Qualified in cannulation and IV administration
- Luxury client service mindset
- Fluent English; excellent communication
- Competent with clinical systems and payment handling
- Calm, confident, and polished under pressure
Senior Phlebotomist / HCA (Cannulation & IV Therapy) employer: Marylebone Diagnostic Centre
Contact Detail:
Marylebone Diagnostic Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Phlebotomist / HCA (Cannulation & IV Therapy)
✨Tip Number 1
Familiarise yourself with the luxury client service mindset. Since this role involves working with VIP clientele, understanding how to provide exceptional service will set you apart. Think about your previous experiences and how you can translate that into a warm and professional approach.
✨Tip Number 2
Brush up on your clinical skills, especially in phlebotomy, cannulation, and IV therapy. Being able to demonstrate your proficiency in these areas during an interview will show that you're not only experienced but also confident in your abilities.
✨Tip Number 3
Prepare to discuss your experience with clinical systems and payment handling. Since you'll be managing bookings and processing payments, having specific examples of how you've successfully navigated these tasks in the past will highlight your suitability for the role.
✨Tip Number 4
Showcase your ability to remain calm and polished under pressure. This role requires juggling multiple responsibilities, so think of scenarios where you've successfully managed stress and maintained professionalism, and be ready to share those stories.
We think you need these skills to ace Senior Phlebotomist / HCA (Cannulation & IV Therapy)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in phlebotomy, cannulation, and IV therapy. Emphasise any previous roles that involved client interaction and clinical support, as this position requires a blend of both.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent client service and your clinical skills. Mention specific experiences where you successfully managed client interactions or performed clinical procedures.
Highlight Relevant Qualifications: Clearly list your qualifications, such as your BSc or MSc in a science-related field and HCA certification. Make sure to mention your experience with IV therapy and any additional training that sets you apart.
Showcase Soft Skills: In your application, highlight soft skills that are crucial for this role, such as communication, professionalism, and the ability to remain calm under pressure. Provide examples of how you've demonstrated these skills in past positions.
How to prepare for a job interview at Marylebone Diagnostic Centre
✨Showcase Your Clinical Skills
Be prepared to discuss your experience in phlebotomy, cannulation, and IV therapy. Highlight specific instances where you demonstrated precision and care, as this role requires high-level clinical skills.
✨Demonstrate Client-Facing Excellence
Since the role involves a lot of client interaction, share examples of how you've provided exceptional service in previous positions. Emphasise your ability to manage client queries and create a welcoming atmosphere.
✨Familiarise Yourself with the Company Culture
Research Marylebone Diagnostic Centre and understand their values and approach to client care. Being able to align your answers with their culture will show that you're a good fit for their team.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing a difficult client or ensuring safety protocols during a procedure. Practising these scenarios can help you respond confidently.
