Hours: 09:00hrs to 18:00hrs, Monday to Friday (inclusive), including one-hour unpaid lunch on each day worked. Making a total of 40 working hours per week.
KEY PURPOSE OF ROLE
To support the Head of Premium Seating and Debenture Manager, as well as the wider Premium Seating team, in the administration and sale of MCC’s Debenture Schemes at Lord’s Cricket Ground. Maximising sales through timely responses to enquiries, proactive selling and ensuring that all administrative tasks are completed in a timely and accurate manner.
KEY TASKS AND ACCOUNTABILITES
- Developing and maintaining an in-depth knowledge and understanding of the Debenture products.
- Responding promptly and appropriately to all incoming enquiries
- Supporting the sale of Debentures products via email and phone calls, while adhering to the Financial Conduct Authority (FCA) Regulations regarding the sale of financial products
- Assisting in setting up and delivering future Debenture sales in accordance with FCA Regulations
- Ensuring the CRM system and Debenture Registers are kept up to date at all times with accurate details and account notes for each Debenture Holder, and in compliance with relevant and applicable data protection legislation
- Supporting the Debenture Manager with the management of key accounts and relationships
- Assisting the Debenture Manager in maintaining and monitoring all financial aspects of the Debenture Schemes and Debenture Sale
- Support the Debenture Manager in creating financial reports and liaising with the Finance Department, as required
- Allocating Major Match tickets as required and assisting with set up at all Major Matches
- Assisting with Debenture Holder requests on match days
- Working alongside the Marketing Department; planning and implementing successful sales campaigns
- Support the Operations team with the delivery of Debenture catering bookings
- Maintaining an understanding and knowledge of similar products at other sporting venues
- Supporting the Debenture Manager in the execution of Debenture related events
- Supporting on an ad-hoc basis with any support required for MCC Hospitality products and their administration.
This job profile is not an exhaustive or definitive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks and duties of the jobholder might differ from those outlined in the job profile and duties might be amended as the job evolves in light of the needs of the business and/or at the discretion of management.
VARIATIONS OF JOB RELATING TO MAJOR MATCHES
- Visiting the Debenture areas and guests throughout the day to greet guests and assist with any queries they may have.
- Attend all Major Matches, with extended hours as appropriate, including weekends.
- Any other duties as required whether in the Department or elsewhere around the Ground
VALUES AND BEHAVIOURS
SMART
We use our knowledge and expertise to ensure that everything we do looks, sounds and feels high quality
ATTENTIVE
We are open and welcoming to all, always paying close attention to people’s needs
ORIGINAL
We are proud of our history and constantly seek to evolve and innovate
TOGETHER
Like players, we help each other to achieve our collective goals and be our personal best
PERSON SPECIFICATIONS, SKILLS AND QUALIFICATIONS
- Previous administration experience.
- Knowledge of, and an interest in, cricket.
- Excellent written and oral skills and attention to detail.
- Ability to communicate with a broad range of internal and external stakeholders, adapting style and approach as and when required.
- Excellent IT skills including a strong working knowledge of all Microsoft applications.
- High standard of personal presentation.
- High standard of spoken and written English.
- Able to use own initiative and be proactive; helping to create and implement new ideas.
- Flexible approach to working hours including weekend working during the busy cricket season.
- The ability to work quickly under pressure, maintaining a high level of accuracy and detail.
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