Senior Operations Manager (Ground) in London

Senior Operations Manager (Ground) – Marylebone Cricket Club
Marylebone Cricket Club (MCC), owner of Lord\’s – the \”Home of Cricket\” – is the world\’s most active cricket club and custodian of the Laws of Cricket. Renowned globally for excellence and prestige, MCC delivers outstanding experiences for visitors, from international matches to exclusive events.

We are seeking a Senior Operations Manager (Ground) to lead stewarding and safety operations at Lord\’s. You will manage up to 600 casual staff, oversee recruitment and training, and design match day safety and security plans in collaboration with senior leaders. The role involves working with key stakeholders, including local authorities, emergency services, and the ECB, ensuring compliance and exceptional service standards.

You will also support safeguarding and accessibility initiatives, shaping match day delivery in these critical areas. This is an exciting opportunity for an experienced venue or event operations professional to take on a high‐profile role at an iconic sporting venue.

Dimensions of Role
Normal working hours will be 09:00 to 17:00, Monday to Friday (inclusive), including one-hour unpaid lunch on each day worked; making a total of 35 working hours per week.

This job entails occasional evening work as well as regular weekend work from February – September. On certain cricket days (major match days e.g. international match days) you will be required to work for up to 16 hours a day on consecutive days.

Key Purpose of Role
To help design and deliver the daily stewarding and security operation for the Ground in compliance with the terms and conditions of the Lord\’s Safety Certificate and the business needs of MCC.

Key Tasks and Accountabilities

Deliver the daily safety and security operation on all match days and non‐match days

Manage the Stewards\’ Office

Recruit, train and deploy stewards and security personnel

Manage relationships with the steward agencies engaged at Lord\’s

Review and update safety and security documentation and plans, including the Ground Safety Operations Manual, emergency procedures manuals, steward handbook, briefing documents, and training records

Represent MCC at the Lord\’s Safety Advisory Group and otherwise liaise with the local authority, emergency services, the England & Wales Cricket Board, the Sports Ground Safety Authority and other external stakeholders

Work closely with the MCC Accessibility & Safeguarding Officers on service delivery and training requirements

Act as main ops liaison with the Brand Manager on operational requirements in terms of signage and other inventory

Manage a budget of £3m plus

Act as ambassador for the MCC in all interactions with Members, visitors, and stakeholders

This job profile is not an exhaustive or definitive list of all possible job responsibilities, tasks and duties. The responsibilities, tasks and duties of the job holder might differ from those outlined in the job profile and duties might be amended as the job evolves in light of the needs of the business and/or at the discretion of management.

Variations of Job Relating to Major Matches

Attendance at all major match‐days, including weekends, as required

Any other duties, whether in the Department or elsewhere around the Ground, as required

Act as Senior Operations Manager (Ground) on all match days, involving work up to 16 hours a day

Assist with any aspect of the Ground\’s match‐day safety and security operation as directed by the Safety Officer

Health and Safety

Responsible for the safety of yourself and others through adherence to MCC and legal safety rules and procedures

Report any unsafe practices, equipment or circumstances as appropriate

Comply fully with relevant security policies and procedures

Be familiar with fire procedures and evacuation procedures and be prepared to operate when trained as a Fire Warden

Values & Behaviours
SMART

We use our knowledge and expertise to ensure that everything we do looks, sounds and feels high quality.

ATTENTIVE

We are open and welcoming to all, always paying close attention to people\’s needs.

ORIGINAL

We are proud of our history and constantly seek to evolve and innovate.

TOGETHER

Like players, we help each other to achieve our collective goals and be our personal best.

Person Specifications – Skills, Experience & Qualifications

Proven operational experience in the sports and/or event sectors

Excellent leadership and management skills with a proven ability to lead from the front and deliver operational briefings with confidence

Experience of strategic and/or operational planning

Skilled at training and developing a team to maximise its potential

Great with people and committed to excellent customer service

Strong communicator, both in person and in writing

Ability to manage large and complex budgets in line with operational requirements

Competent with everyday IT tools like Outlook, Word, Excel and PowerPoint

Practical, calm under pressure, and able to make sensible decisions

Level 4 Diploma in Spectator Safety Management (or working towards this qualification)

Strong understanding and knowledge of the Guide to Safety at Sports Grounds (Green Guide)

Management of large groups of staff (permanent or casual)

Experience of high‐volume recruitment

Operational planning knowledge and experience from sporting and/or entertainment venues

Seniority level
Not Applicable

Employment type
Full‐time

Job function
Other

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