Housing Officer - Temporary 6 month FTC - 469061

Job Purpose
To be responsible for the delivery of a great neighbourhood housing management service which puts customers at the heart of service delivery. Operating within a strong performance culture you will proactively engage with customers to provide support, advice, and assistance to ensure that tenancy conditions are maintained, and any breaches of tenancy are dealt with effectively. Working closely with customers and the wider community you will build relationships to improve the lives and neighbourhoods of residents living in the Maryhill and Ruchill areas.

Key Responsibilities

• Working as part of a team, the post holder will be responsible for providing an excellent front line housing management service to a patch of properties in accordance with the Association's policies, procedures, SHR guidance and statutory requirements.
• You may be required to manage the Retirement Housing Officers on a day to day basis and supporting them to deliver a first-class service to tenants living in the Association's retirement homes.
• Ensure that tenants comply with the terms of their tenancy.
• Actively promote and oversee the running and organisation of RTOs including preparing reports, taking minutes, organising, and attending meetings and taking any follow up actions.
• Investigate and respond to customer complaints.
• Manage own performance, highlighting any areas of concerns and agreeing strategies to address poor performance.
• Produce monthly statistics in relation to key performance indicators and individual targets.
• Adopt a flexible approach to meet the customers' needs which could include early morning/evening working as required.
• Work effectively with all teams to deliver services that meet the needs of the customer.
• Prepare an annual Neighbourhood plan for consideration by the Investment team as part of the annual Investment programme.
• Participate in the duty rota for the team.
• Administer the fair rent process for the properties in the patch.
• Liaise with support agencies and statutory organisations where customers' needs are identified to support tenancy sustainment.
• Maintain a sound working knowledge of welfare benefits and Welfare Reform.
• Provide tenants and or applicants with information that will assist tenancy sustainment and general customer wellbeing, e.g., smart technology, aids and adaptations, wider role initiatives.
• Implement and undertake a rolling programme of annual visits to tenants.
• Manage abandonments and carry out evictions.
• Safeguarding Adults and Children in line with the Associations Vulnerable Persons Plan and make referrals where required to Social Work in respect of Adult and Child Protection.
• Effectively Manage Breach of Tenancy cases.
• Manage rent arrears, former tenant arrears, lock up arrears, factoring debts and rechargeable repairs ensuring all arrangements and contacts are logged on the housing management software accurately.
• Prepare and serve Notice of Proceedings.
• Prepare the relevant legal action and eviction reports for the attention of the Head of Neighbourhoods to ensure people are informed, engaged and find it easy to access our services and contact us and understand our information and the decisions we make.
• Maximise the use of ICT to improve efficiency, increase productivity, develop new and existing services and use the website and social media to promote the Association's activities and communicate with customers.
• Produce accurate and timely performance information and data, including information required for regulatory and statutory returns and agreeing and implementing actions arising from internal and external audits.