At a Glance
- Tasks: Be the first point of contact for customers across various channels and resolve their queries.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Fast-paced environment with plenty of room for career advancement.
- Why this job: Make a real difference in customer satisfaction and enhance your communication skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 32000 £ per year.
As a Customer Experience Advisor, you will act as the first point of contact for all customers across multiple channels including telephone, email, social media and face-to-face interactions. Your primary objective is to resolve customer enquiries at the first point of contact wherever possible, delivering efficient, accurate and customer-focused outcomes.
You will take ownership of customer queries from initial contact through to resolution, diagnosing issues, providing solutions and only escalating where specialist intervention or ongoing case management is required. You will operate within a robust customer experience performance framework with clear expectations around quality, responsiveness and customer outcomes.
The role is central to delivering a seamless customer journey and consistently high levels of customer satisfaction.
First-Contact CX Specialist in Glasgow employer: Maryhill Housing
As a First-Contact CX Specialist, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of collaboration and innovation, offering comprehensive training programmes and clear career progression paths. Located in a vibrant area, we provide unique benefits such as flexible working hours and a strong emphasis on work-life balance, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land First-Contact CX Specialist in Glasgow
✨Tip Number 1
Be proactive in your job search! Instead of just waiting for roles to pop up, reach out to companies you admire, like us at StudySmarter. A friendly email or message can go a long way in making a great first impression.
✨Tip Number 2
Practice your communication skills! As a First-Contact CX Specialist, you'll need to be a whiz at handling queries across various channels. Try role-playing scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Showcase your problem-solving skills! When you get the chance to chat with potential employers, share examples of how you've resolved customer issues in the past. This will demonstrate your ability to take ownership and deliver customer-focused outcomes.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a chance to highlight your passion for delivering seamless customer experiences right from the start.
We think you need these skills to ace First-Contact CX Specialist in Glasgow
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your experience in customer service. We want to see how you've resolved queries and provided solutions in the past, so share specific examples that demonstrate your customer-centric approach.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your skills and experiences without any confusion.
Tailor Your Application:Take a moment to customise your application for this role. Mention how your skills align with the responsibilities of a First-Contact CX Specialist. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Maryhill Housing
✨Know Your Customer Experience Basics
Before the interview, brush up on key customer experience principles. Understand what makes a great first point of contact and be ready to discuss how you can deliver efficient and accurate outcomes for customers.
✨Prepare for Common Scenarios
Think about common customer queries and how you would handle them. Be prepared to role-play these scenarios during the interview, showcasing your problem-solving skills and ability to take ownership of issues.
✨Showcase Your Communication Skills
Since this role involves multiple channels, practice articulating your thoughts clearly and concisely. Whether it’s through phone, email, or face-to-face, demonstrate your ability to communicate effectively with different types of customers.
✨Emphasise Your Customer-Centric Mindset
Highlight your commitment to customer satisfaction. Share examples from your past experiences where you went above and beyond to resolve a customer issue, showing that you understand the importance of delivering a seamless customer journey.
