At a Glance
- Tasks: Be the friendly face of our brand, helping customers via phone, email, and social media.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Gain valuable experience, flexible hours, and a supportive work environment.
- Other info: Perfect opportunity for students seeking hands-on experience in customer service.
- Why this job: Make a real difference by resolving customer queries and enhancing their journey.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
As a Customer Experience Advisor, you will act as the first point of contact for all customers across multiple channels including telephone, email, social media and face-to-face interactions. Your primary objective is to resolve customer enquiries at the first point of contact wherever possible, delivering efficient, accurate and customer-focused outcomes.
You will take ownership of customer queries from initial contact through to resolution, diagnosing issues, providing solutions and only escalating where specialist intervention or ongoing case management is required. You will operate within a robust customer experience performance framework with clear expectations around quality, responsiveness and customer outcomes.
The role is central to delivering a seamless customer journey and consistently high levels of customer satisfaction.
Customer Experience Advisor ( 6 Month FTC ) - 472849 in Glasgow employer: Maryhill Housing
As a Customer Experience Advisor, you will join a dynamic team that prioritises employee development and fosters a collaborative work culture. Our commitment to providing comprehensive training and growth opportunities ensures that you can advance your career while making a meaningful impact on customer satisfaction. Located in a vibrant area, we offer a supportive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor ( 6 Month FTC ) - 472849 in Glasgow
✨Tip Number 1
Get to know the company! Research their values, mission, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Advisor, you'll need to be clear and concise. Try role-playing common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you resolved issues effectively. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen on joining our team as a Customer Experience Advisor.
We think you need these skills to ace Customer Experience Advisor ( 6 Month FTC ) - 472849 in Glasgow
Some tips for your application 🫡
Show Your Customer Focus:When writing your application, make sure to highlight your experience in customer service. We want to see how you've resolved queries and provided solutions in the past, so share specific examples that demonstrate your customer-focused approach.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you’re a great fit for the role by sticking to relevant information.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Customer Experience Advisor role. Mention the skills and experiences that align with the job description, showing us that you understand what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Maryhill Housing
✨Know the Customer Journey
Familiarise yourself with the customer journey and how it relates to the role. Understand the importance of resolving queries at the first point of contact and be ready to discuss how you can contribute to a seamless experience.
✨Showcase Your Communication Skills
As a Customer Experience Advisor, communication is key. Prepare examples of how you've effectively communicated with customers in the past, whether through phone, email, or face-to-face. Highlight your ability to adapt your tone and style to suit different situations.
✨Demonstrate Problem-Solving Abilities
Be ready to share specific instances where you've diagnosed issues and provided solutions. Think about times when you took ownership of a problem and resolved it efficiently, as this will show your proactive approach to customer service.
✨Understand Performance Metrics
Research the performance framework that the company uses for customer experience. Be prepared to discuss how you can meet or exceed expectations around quality and responsiveness, and why these metrics matter for customer satisfaction.
