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- Tasks: Be the friendly face of the neighbourhood, maintaining communal areas and ensuring safety.
- Company: Join a dedicated team focused on enhancing community living and resident satisfaction.
- Benefits: Enjoy a permanent role with opportunities for personal growth and community engagement.
- Why this job: Make a real impact in your community while developing valuable skills in estate management.
- Qualifications: No specific qualifications required; just a positive attitude and willingness to help others.
- Other info: This role is perfect for those who love being outdoors and engaging with people.
The predicted salary is between 24000 - 36000 £ per year.
Role Title: On Site Neighbourhood Caretaker
Grade: EVH Grade TAS2
Job Purpose: To provide a high quality, effective estate and caretaking service.
Key Responsibilities:
Estate Management and caretaking:
- Respond to acts of vandalism including graffiti as soon as possible after they occur and report all incidences to the neighbourhood hub.
- Effectively maintain external communal areas including de-littering and disposing of any rubbish appropriately.
- Ensure that rubbish and waste disposal is in accordance with local procedures in relation to bin stores and external areas
- Monitor bin stores and ensure that any rubbish or bulk etc is cleared and disposed of appropriately
- Carry out close and estate inspections to an agreed timetable documenting the inspection via the My Home system and raising any issues such as repairs with the Customer Contact Team and follow up any service delivery issues with the relevant contractor.
- Maintain the safety of the common closes by addressing any spillages etc in the closes
- Report any repairs identified in the communal areas throughout the estate
- Grit estates, access paths, roads etc. when snow and ice expected
- Report any bulk or fly tipping to the wider estates team operating from the neighbourhood hub
- Report any breaches of tenancy to the Housing Officer, e.g., noise nuisance, illegal sub-letting, dumping rubbish, concerns around pets etc.
- Deliver newsletters and other Association communications to all residents as required.
- Carry out the weekly play park inspections documenting the findings in line with the process
- Liaise with the appropriate operational teams to ensure that residents’ concerns are dealt with.
- Act as the front face of the organisation. Be friendly, polite and courteous to residents at all time.
- Liaise with other relevant agencies in the interests of residents.
- Attend RTOs and respond to feedback received from residents on ways to improve the service when required.
Compliance:
- At all times act within Health and Safety best practice and maintain personal safety, and advise your line manager, and the organisational health and safety administrator, of any health and safety issues or failures.
- Take responsibility in emergency situations by following existing procedures and ensuring effective liaison with the police and other agencies.
- Update daily work records so that accurate records of completed tasks is achieved to support the review of the pilot project.
Other Duties:
- Deputise for the wider neighbourhood team as required
- Undertake any other duties as reasonably requested by the Line Manager.
Corporate Responsibility
- Act as a role model within the Neighbourhood team, living our operating principles (values) on a day to day basis
- Ensure compliance with all regulatory, statutory and legal requirements and other directives
- Comply with MHA’s policies including our code of conduct, health and safety, anti-fraud and bribery and equalities policies
- Ensure effective communication in plain language, both internally and externally; to ensure people are informed, engaged and find it easy to access our services and contact us and understand our information and the decisions we make
- Maximise the use of ICT to improve efficiency, increase productive and develop new and existing services
- Actively seek ways to engage customers in shaping and influencing our services, seek and use feedback, including working positively to support our tenant scrutiny group and Registered Tenants Organisations
The application page will open in a new window.
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Estate Caretaker - permanent employer: Maryhill Housing
Contact Detail:
Maryhill Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estate Caretaker - permanent
✨Tip Number 1
Familiarise yourself with the local community and its needs. Understanding the specific challenges residents face can help you demonstrate your commitment to improving their living environment during interviews.
✨Tip Number 2
Highlight any previous experience in estate management or caretaking roles. Be ready to discuss specific examples of how you've handled maintenance issues or engaged with residents effectively.
✨Tip Number 3
Prepare to showcase your knowledge of health and safety regulations relevant to the role. Being able to articulate how you would ensure safety in communal areas will set you apart from other candidates.
✨Tip Number 4
Demonstrate your communication skills by being friendly and approachable during any interactions with the hiring team. This role requires a strong rapport with residents, so showing your interpersonal skills is key.
We think you need these skills to ace Estate Caretaker - permanent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the Estate Caretaker position. This will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in estate management, caretaking, or customer service. Use specific examples that demonstrate your ability to handle tasks like waste disposal, inspections, and resident communication.
Showcase Your Soft Skills: The role requires a friendly and courteous approach to residents. Make sure to mention your interpersonal skills and any experience working in community-focused roles. This will show that you can be the front face of the organisation.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Maryhill Housing
✨Know the Role Inside Out
Familiarise yourself with the key responsibilities of the Estate Caretaker position. Understand the importance of estate management, health and safety practices, and how to effectively communicate with residents. This will show your genuine interest in the role.
✨Demonstrate Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've handled challenges in previous roles, especially those related to maintenance or community engagement. Highlight your ability to respond quickly to issues like vandalism or waste disposal.
✨Showcase Your Communication Skills
As the front face of the organisation, it's crucial to demonstrate your ability to communicate effectively. Practice how you would engage with residents, handle complaints, and liaise with other teams. Being friendly and approachable is key.
✨Emphasise Your Commitment to Safety
Discuss your understanding of health and safety regulations and how you prioritise safety in your work. Be ready to explain how you would handle emergency situations and ensure compliance with safety protocols.