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- Tasks: Provide top-notch estate care and management while engaging with residents.
- Company: Join a community-focused organisation dedicated to improving neighbourhoods.
- Benefits: Gain valuable experience, develop skills, and work in a supportive environment.
- Other info: Opportunity for personal growth and to be a role model in the neighbourhood.
- Why this job: Make a real difference in your community while building your career.
- Qualifications: Strong communication skills and a passion for community service.
The predicted salary is between 30000 - 40000 £ per year.
Role Title: On Site Neighbourhood Caretaker
Reporting To: Neighbourhood Team Leader
Grade: EVH Grade TAS2
Job Purpose: To provide a high quality, effective estate and caretaking service.
Key Responsibilities:
- Estate Management and caretaking:
- Respond to acts of vandalism including graffiti as soon as possible after they occur and report all incidences to the neighbourhood hub.
- Effectively maintain external communal areas including de-littering and disposing of any rubbish appropriately.
- Ensure that rubbish and waste disposal is in accordance with local procedures in relation to bin stores and external areas.
- Monitor bin stores and ensure that any rubbish or bulk etc is cleared and disposed of appropriately.
- Carry out close and estate inspections to an agreed timetable documenting the inspection via the My Home system and raising any issues such as repairs with the Customer Contact Team and follow up any service delivery issues with the relevant contractor.
- Maintain the safety of the common closes by addressing any spillages etc in the closes.
- Report any repairs identified in the communal areas throughout the estate.
- Grit estates, access paths, roads etc. when snow and ice expected.
- Report any bulk or fly tipping to the wider estates team operating from the neighbourhood hub.
- Report any breaches of tenancy to the Housing Officer, e.g., noise nuisance, illegal sub-letting, dumping rubbish, concerns around pets etc.
- Deliver newsletters and other Association communications to all residents as required.
- Carry out the weekly play park inspections documenting the findings in line with the process.
- Liaise with the appropriate operational teams to ensure that residents’ concerns are dealt with.
- Act as the front face of the organisation. Be friendly, polite and courteous to residents at all times.
- Liaise with other relevant agencies in the interests of residents.
- Attend RTOs and respond to feedback received from residents on ways to improve the service when required.
- At all times act within Health and Safety best practice and maintain personal safety, and advise your line manager, and the organisational health and safety administrator, of any health and safety issues or failures.
- Take responsibility in emergency situations by following existing procedures and ensuring effective liaison with the police and other agencies.
- Update daily work records so that accurate records of completed tasks is achieved to support the review of the pilot project.
- Deputise for the wider neighbourhood team as required.
- Undertake any other duties as reasonably requested by the Line Manager.
- Act as a role model within the Neighbourhood team, living our operating principles (values) on a day to day basis.
- Ensure compliance with all regulatory, statutory and legal requirements and other directives.
- Comply with MHA’s policies including our code of conduct, health and safety, anti-fraud and bribery and equalities policies.
- Ensure effective communication in plain language, both internally and externally; to ensure people are informed, engaged and find it easy to access our services and contact us and understand our information and the decisions we make.
- Maximise the use of ICT to improve efficiency, increase productivity and develop new and existing services.
- Actively seek ways to engage customers in shaping and influencing our services, seek and use feedback, including working positively to support our tenant scrutiny group and Registered Tenants Organisations.
Seasonal Estate Caretaker - 6 month FTC employer: Maryhill Housing Association
Contact Detail:
Maryhill Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Estate Caretaker - 6 month FTC
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Be ready to showcase your skills! Think of specific examples from your past experiences that demonstrate your ability to handle the responsibilities listed in the job description. This will help you stand out as a strong candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Seasonal Estate Caretaker - 6 month FTC
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for estate management and community care shine through. We want to see that you’re excited about the role and ready to make a positive impact in our neighbourhoods!
Tailor Your Experience: Make sure to highlight any relevant experience you have in caretaking or estate management. We love seeing how your past roles align with what we do, so don’t be shy about showcasing your skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use simple language and structure your thoughts well. This helps us understand your qualifications without any confusion.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Maryhill Housing Association
✨Know Your Role
Make sure you thoroughly understand the responsibilities of a Seasonal Estate Caretaker. Familiarise yourself with tasks like estate management, liaising with residents, and compliance with health and safety regulations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As the front face of the organisation, effective communication is key. Prepare examples of how you've successfully interacted with residents or handled complaints in the past. Highlight your ability to be friendly, polite, and courteous, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you would respond to common issues like vandalism or waste disposal. Think of specific scenarios where you've had to act quickly and effectively. This will illustrate your proactive approach and readiness to tackle challenges head-on.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the neighbourhood hub's operations, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the position is the right fit for you.