At a Glance
- Tasks: Be the friendly face of our company, helping customers via phone, email, and social media.
- Company: Join Maryhill Housing, a community-focused organisation with over 40 years of service.
- Benefits: Enjoy a competitive salary, generous leave, and a contributory pension scheme.
- Other info: Work in a supportive environment with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while enhancing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 31792 - 35332 € per year.
Based in the north of Glasgow, Maryhill Housing has been established for over 40 years. We have over 3000 tenants and 700 owner occupiers who we provide a factoring service to. We offer a rewarding work environment and as a valued employee you will have the opportunity to make a real difference to both our local community and to people’s lives.
As a Customer Experience Advisor, you will act as the first point of contact for all customers across multiple channels including telephone, email, social media and face-to-face interactions. Your primary objective is to resolve customer enquiries at the first point of contact wherever possible, delivering efficient, accurate and customer-focused outcomes. You will take ownership of customer queries from initial contact through to resolution, diagnosing issues, providing solutions and only escalating where specialist intervention or ongoing case management is required. You will operate within a robust customer experience performance framework with clear expectations around quality, responsiveness and customer outcomes. The role is central to delivering a seamless customer journey and consistently high levels of customer satisfaction.
This role has a competitive salary of £31,792 to £35,332, EVH Grade 5 PA13 – PA16. In addition, you will receive an excellent benefits package, which includes 25 days annual leave (pro rata), 15 days public holiday (pro rata) and access to a contributory pension scheme.
Customer Experience Advisor employer: Maryhill Housing Association
Maryhill Housing is an exceptional employer located in the heart of Glasgow, dedicated to enhancing the lives of our community for over 40 years. We pride ourselves on fostering a supportive work culture that values employee contributions and offers ample opportunities for personal and professional growth. With a competitive salary and a generous benefits package, including annual leave and a pension scheme, joining our team as a Customer Experience Advisor means making a meaningful impact while enjoying a rewarding career.
Contact Detail:
Maryhill Housing Association Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Get to know the company! Research Maryhill Housing and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Advisor, you'll be interacting with customers across various channels. Role-play common scenarios with friends or family to build your confidence and ensure you can handle enquiries smoothly.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Maryhill Housing on LinkedIn. They can provide insights into the company culture and even share tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. This not only streamlines the process but also shows your commitment to joining the team at Maryhill Housing.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Experience Advisor role. Highlight your relevant experience and skills that align with the job description, especially your ability to resolve customer enquiries efficiently.
Showcase Your Communication Skills:Since this role involves multiple channels of communication, emphasise your strong verbal and written communication skills. Share examples of how you've successfully interacted with customers in the past, whether face-to-face or online.
Demonstrate Problem-Solving Abilities:We want to see how you tackle challenges! Include specific instances where you've diagnosed issues and provided effective solutions. This will show us that you're ready to take ownership of customer queries right from the start.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Maryhill Housing Association
✨Know the Company Inside Out
Before your interview, take some time to research Maryhill Housing. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Experience Advisor, your ability to handle customer queries is crucial. Prepare examples from your past experiences where you successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing the questions but engaging with them. Nod, ask clarifying questions if needed, and summarise what you've heard to show you understand the customer's perspective.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or company culture. This shows that you're not only interested in the job but also in how you can fit into their team and contribute to their goals.
