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- Tasks: Ensure safety and support for residents in a welcoming environment.
- Company: Mary Seacole Housing Association, dedicated to helping vulnerable individuals.
- Benefits: Ongoing training, structured rota, and the chance to make a real difference.
- Other info: Part-time weekend role with fixed shifts and career development opportunities.
- Why this job: Join a team that transforms lives and supports those in need.
- Qualifications: Experience with vulnerable adults and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
About the Service
Mary Seacole Housing Association delivers a 24-hour, trauma-informed supported accommodation service for individuals experiencing homelessness or at immediate risk, many of whom present with complex needs. The service provides rapid needs assessment, safety planning, crisis stabilisation and support to enable residents to move into safe and appropriate accommodation.
The Role
As a Residential Concierge, you will ensure the safety, security and effective day-to-day running of the building while offering responsive, professional support to residents. This is a front line role suited to someone confident working in supported housing, homelessness or complex needs services.
Key Responsibilities
- Maintain a safe, secure and welcoming environment
- Conduct regular welfare and building checks
- Monitor access control and CCTV systems
- Respond appropriately to incidents, emergencies and safeguarding concerns
- De‑escalate challenging situations professionally
- Complete accurate handovers, incident reports and records
- Report maintenance and health & safety issues
- Work collaboratively with support teams and external agencies
What We’re Looking For
Essential:
- Experience working with vulnerable adults and/or complex needs
- Understanding of safeguarding and professional boundaries
- Ability to manage challenging behaviour calmly and safely
- Strong communication and report‑writing skills
- IT literacy
- Flexibility to work on a rota including weekends and bank holidays
- NVQ Level 2/3 in Health & Social Care (or equivalent)
Desirable:
- Experience in supported housing or homelessness services
- Knowledge of trauma‑informed practice
Safeguarding & Compliance Requirements
This role is subject to:
- Enhanced DBS check (courtesy of Mary Seacole Housing)
- Right to Work in the UK (documentation will be required at interview stage)
- Overseas Police Clearance: If you have lived outside of the UK for 12 months or more (consecutively or cumulatively) in the last 10 years, aged 18 or over, you will be required to provide a police clearance certificate from the relevant country/countries.
Please note: We are unable to offer visa sponsorship for this role. Applicants must have the existing Right to Work in the UK at the time of application.
Why Join Us?
- Work within a specialist complex needs service
- Structured rota patterns
- Ongoing training and development
- Opportunity to make a tangible difference in people’s lives
Rota Pattern
A mix of Early shifts (08:00 - 16:00) and Late shifts (13:00 - 21:00) on a rota basis. Please note: These shift times are fixed and are not flexible due to the operational requirements of the service model. This role is for Weekends Only.
Contract Type
12-month fixed-term contract. Job Types Part-time, Fixed term contract.
Safeguarding & Equal Opportunities
Mary Seacole Housing Association is committed to safeguarding and promoting the welfare of children, young people and adults at risk. All staff are expected to share this commitment and will be subject to appropriate pre‑employment checks. We are an Equal Opportunities employer and are committed to building a diverse and inclusive workforce. We welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
If you are committed to making a positive difference within a supported housing environment, we encourage you to apply.
Residential Concierge - Weekend employer: Mary Seacole Housing Association
Contact Detail:
Mary Seacole Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Concierge - Weekend
✨Tip Number 1
Network like a pro! Reach out to people in the supported housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching Mary Seacole Housing Association and understanding their mission. Be ready to discuss how your experience aligns with their values and how you can contribute to creating a safe and welcoming environment for residents.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to handling challenging situations and safeguarding. Use real-life examples from your past experiences to demonstrate your skills and confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team and making a difference in the lives of vulnerable individuals.
We think you need these skills to ace Residential Concierge - Weekend
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting vulnerable adults shine through. We want to see why you care about making a difference in people's lives, especially in a complex needs environment.
Tailor Your Experience: Make sure to highlight any relevant experience you have in supported housing or working with complex needs. We’re looking for specific examples that demonstrate your skills and understanding of the challenges faced by residents.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at Mary Seacole Housing Association.
How to prepare for a job interview at Mary Seacole Housing Association
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Residential Concierge. Understand the importance of maintaining safety and security, and be ready to discuss how your past experiences align with these duties.
✨Showcase Your Skills
Prepare examples that highlight your experience working with vulnerable adults or in complex needs services. Be specific about how you've managed challenging behaviours and maintained professional boundaries in previous roles.
✨Be Ready for Scenarios
Expect situational questions that assess your response to emergencies or safeguarding concerns. Think through how you would handle various scenarios, demonstrating your calmness and problem-solving skills.
✨Ask Thoughtful Questions
Prepare questions that show your interest in the role and the organisation. Inquire about their approach to trauma-informed practice or how they support staff development, which will reflect your commitment to the service.