At a Glance
- Tasks: Lead projects to reduce void losses and improve occupancy in supported accommodation.
- Company: Mary Seacole Housing Association, dedicated to helping adults achieve independence.
- Benefits: Flexitime, sick pay, free parking, company pension, and on-site parking.
- Other info: Join a supportive team committed to safeguarding and promoting welfare.
- Why this job: Make a real difference in people's lives while enhancing your analytical skills.
- Qualifications: Strong analytical skills and experience in process improvement or performance management.
The predicted salary is between 30000 - 40000 £ per year.
Location: Luton (with flexibility to work across other sites as required)
Hours: 39 hours per week (Monday to Friday, with occasional weekend working as required)
Contract Type: 12 months fixed term
About Us
Mary Seacole Housing Association provides supported accommodation and tailored, person-centred support to adults aged 18+ with varying support needs, helping them to achieve stability and move towards independence. We work with individuals experiencing housing instability to help them move towards independence, stability, and long-term wellbeing. Our approach combines safe accommodation with tailored support focused on life skills, personal development, and positive move-on outcomes. We work in partnership with local authorities and external agencies to ensure individuals receive the right support at the right time.
The Role
We are seeking a proactive and analytical Void & Utilisation Improvement Lead to drive a focused project aimed at reducing void losses and improving occupancy across our supported accommodation portfolio. This role will analyse current processes, identify inefficiencies, and implement sustainable improvements across Admissions, Finance and Facilities to improve turnaround times and maximise utilisation.
Key Responsibilities
- Reduce void turnaround times and improve occupancy rates
- Design and implement improved void management processes
- Strengthen referral pipeline and placement efficiency
- Improve forecasting of vacancies and move-ons
- Work collaboratively across Admissions, Services, and Facilities
- Establish KPIs, dashboards, and performance reporting
- Lead cross-department coordination and communication
About You
- Strong analytical and problem-solving skills
- Experience in process improvement, operations, or performance management
- Ability to work across teams and influence change
- Organised, proactive, and able to manage competing priorities
- Strong administrative and organisational skills, including accurate record-keeping and report writing
- Fluent in English, with the ability to communicate clearly and professionally both verbally and in writing
- Experience in supported housing, social care, or similar environment
Important Information (Employment Checks & Eligibility)
As part of our safeguarding commitment, all successful applicants will be required to undergo employment checks, including:
- Enhanced DBS check (paid for by the organisation)
- International Police clearance if you have lived outside of the UK in the last 10 years while over the age of 18
Please note: We do not offer sponsorship for this role
Safeguarding Commitment
We are committed to safeguarding and promoting the welfare of adults at risk. All staff are expected to share this commitment.
Equality & Diversity
We are an equal opportunities employer and are committed to creating an inclusive environment for all employees.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Void & Utilisation Improvement Lead employer: Mary Seacole Housing Association Ltd
Mary Seacole Housing Association is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With benefits such as flexitime, sick pay, and a company pension, employees are encouraged to thrive in their roles while making a meaningful impact on the lives of individuals facing housing instability. Located in Luton, this role provides opportunities for collaboration across various sites, fostering a dynamic environment where innovative ideas can flourish.
Contact Details:
Mary Seacole Housing Association Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Void & Utilisation Improvement Lead
✨Tip Number 1
Network like a pro! Reach out to people in the housing and social care sectors. Attend events, join online forums, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to supported accommodation and think about how your skills can contribute to their mission. We want to see you shine and show us why you're the perfect fit!
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss specific examples of how you've improved processes or managed projects in the past. We love hearing about your analytical mindset and how you tackle challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of our team at Mary Seacole Housing Association.
We think you need these skills to ace Void & Utilisation Improvement Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in process improvement and supported housing. We want to see how your skills align with the role of Void & Utilisation Improvement Lead!
Show Off Your Analytical Skills:Since this role is all about analysing processes and improving efficiencies, don’t forget to include specific examples of how you've tackled similar challenges in the past. We love a good success story!
Keep It Professional Yet Personal:While we appreciate professionalism, we also want to get a sense of who you are. Let your personality shine through in your writing, but keep it relevant to the job. We’re looking for someone who can communicate clearly and effectively.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mary Seacole Housing Association Ltd
✨Know Your Stuff
Before the interview, dive deep into the role of Void & Utilisation Improvement Lead. Understand the key responsibilities and think about how your skills align with them. Be ready to discuss specific examples from your past experiences that showcase your analytical and problem-solving abilities.
✨Showcase Your Process Improvement Skills
Since this role focuses on reducing void losses and improving occupancy, prepare to talk about any previous experience you have in process improvement. Bring along examples of how you've successfully implemented changes in similar environments, especially in supported housing or social care.
✨Be a Team Player
This position requires collaboration across various departments. Think of instances where you've worked with different teams to achieve a common goal. Highlight your ability to influence change and communicate effectively, as these are crucial for the role.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the organisation's approach to supported accommodation and how they measure success in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
