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- Tasks: Lead projects to reduce void losses and improve occupancy in supported accommodation.
- Company: Mary Seacole Housing Association, dedicated to helping adults achieve stability and independence.
- Benefits: Flexitime, sick pay, free parking, company pension, and on-site parking.
- Other info: Join a supportive team committed to safeguarding and promoting welfare.
- Why this job: Make a real difference in people's lives while enhancing your analytical and leadership skills.
- Qualifications: Strong analytical skills and experience in process improvement or operations.
The predicted salary is between 30000 - 40000 £ per year.
Location: Luton (with flexibility to work across other sites as required)
Hours: 39 hours per week (Monday to Friday, with occasional weekend working as required)
Contract Type: 12 months fixed term
About Us
Mary Seacole Housing Association provides supported accommodation and tailored, person-centred support to adults aged 18+ with varying support needs, helping them to achieve stability and move towards independence. We work with individuals experiencing housing instability to help them move towards independence, stability, and long-term wellbeing. Our approach combines safe accommodation with tailored support focused on life skills, personal development, and positive move-on outcomes. We work in partnership with local authorities and external agencies to ensure individuals receive the right support at the right time.
The Role
We are seeking a proactive and analytical Void & Utilisation Improvement Lead to drive a focused project aimed at reducing void losses and improving occupancy across our supported accommodation portfolio. This role will analyse current processes, identify inefficiencies, and implement sustainable improvements across Admissions, Finance and Facilities to improve turnaround times and maximise utilisation.
Key Responsibilities
- Reduce void turnaround times and improve occupancy rates
- Design and implement improved void management processes
- Strengthen referral pipeline and placement efficiency
- Improve forecasting of vacancies and move-ons
- Work collaboratively across Admissions, Services, and Facilities
- Establish KPIs, dashboards, and performance reporting
- Lead cross-department coordination and communication
About You
- Strong analytical and problem-solving skills
- Experience in process improvement, operations, or performance management
- Ability to work across teams and influence change
- Organised, proactive, and able to manage competing priorities
- Strong administrative and organisational skills, including accurate record-keeping and report writing
- Fluent in English, with the ability to communicate clearly and professionally both verbally and in writing
- Experience in supported housing, social care, or similar environment
Important Information (Employment Checks & Eligibility)
As part of our safeguarding commitment, all successful applicants will be required to undergo employment checks, including:
- Enhanced DBS check (paid for by the organisation)
- International Police clearance if you have lived outside of the UK in the last 10 years while over the age of 18
Please note: We do not offer sponsorship for this role
Safeguarding Commitment
We are committed to safeguarding and promoting the welfare of adults at risk. All staff are expected to share this commitment.
Equality & Diversity
We are an equal opportunities employer and are committed to creating an inclusive environment for all employees.
Void & Utilisation Improvement Lead in England employer: Mary Seacole Housing Association Ltd
Contact Detail:
Mary Seacole Housing Association Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Void & Utilisation Improvement Lead in England
✨Tip Number 1
Network like a pro! Reach out to people in the housing and social care sectors. Attend events, join online forums, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to supported accommodation and think about how your skills can contribute to their mission. Tailor your responses to show you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating your experience in process improvement and problem-solving. The more comfortable you are discussing your skills, the more confident you'll be in the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Void & Utilisation Improvement Lead in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in process improvement and operations. We want to see how your skills align with the role of Void & Utilisation Improvement Lead!
Showcase Your Analytical Skills: Since this role requires strong analytical abilities, include specific examples of how you've used data to drive improvements in previous roles. We love seeing numbers that tell a story!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to communicate your ideas, as we value effective communication just as much as your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Mary Seacole Housing Association Ltd
✨Know Your Stuff
Before the interview, dive deep into the role of Void & Utilisation Improvement Lead. Understand the key responsibilities and think about how your skills align with them. Be ready to discuss specific examples from your past experiences that showcase your analytical and problem-solving abilities.
✨Show Your Collaborative Side
This role requires working across various teams, so be prepared to talk about your experience in collaboration. Think of instances where you’ve successfully influenced change or improved processes by working with others. Highlight your communication skills and how they helped achieve common goals.
✨Bring Data to the Table
Since the position involves analysing processes and implementing improvements, come equipped with data-driven examples. Discuss how you've used KPIs or performance metrics in previous roles to drive decisions and improve outcomes. This will demonstrate your analytical mindset and focus on results.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the current challenges the organisation faces regarding void management or how success is measured in this role. This shows your genuine interest and helps you gauge if the role aligns with your career goals.