Quality Lead in Gloucester

Salary: £42,000 - £48,000 per annum (depending on experience and qualifications)

Full Time | Permanent

Reporting directly to the Managing Director

Shape the Future of Quality Excellence in Social Care

This is not just another quality role.

Mary Rush Care is entering an exciting new chapter of our journey. We have strong foundations, an exceptional reputation with commissioners, a highly regarded supported living service, robust governance systems, and a culture built on compassion, resilience, kindness and excellence.

As we continue our growth journey, we are creating a brand-new role: Quality Lead.

This role has been designed to strengthen quality assurance, governance and continuous improvement across our services, supporting our ambition to achieve consistently outstanding outcomes for the people we support. The role will report directly to the Managing Director and work closely with the Senior Leadership Team, Registered Managers and operational leaders.

If you are passionate about quality, regulation, service development, coaching leaders and improving the lives of people who receive support, this could be the most rewarding role of your career.

Why Join Mary Rush Care?

At Mary Rush Care, quality is not a department. It is part of who we are.

You'll be joining an organisation recognised for:

• Strong relationships with commissioners and external stakeholders
• Positive and values-driven culture
• Sophisticated governance and quality systems
• Accessible and compassionate leadership
• Commitment to innovation and continuous improvement
• Established services supporting adults with learning disabilities, autism and complex needs
• Ambitious plans for sustainable growth and development

You'll have genuine influence on how quality excellence is delivered across the organisation.

The Opportunity

As Quality Lead, you will play a key role in developing and maintaining a high-performing quality framework across all Mary Rush Care services.

You will provide oversight and support in relation to:

• Quality assurance systems
• Operational governance
• CQC compliance and inspection readiness
• Auditing programmes
• Regulatory standards
• Service improvement initiatives
• Learning and development relating to quality
• Quality and compliance reporting

The successful candidate will work closely with Registered Managers, operational teams and senior leaders to drive measurable improvements whilst preserving the positive culture that already exists throughout the organisation.

Key Responsibilities - Quality Leadership

• Support the development and delivery of the organisation's quality strategy.
• Provide expert guidance to managers regarding quality, governance and compliance.
• Coordinate improvement projects across multiple services.
• Support organisational development and growth through quality excellence.

Quality Assurance & Governance

• Lead internal audits and quality reviews.
• Analyse quality data and identify trends and opportunities.
• Support robust governance arrangements across services.
• Monitor service performance against organisational KPIs and action plans.

Regulatory & Inspection Readiness

• Coordinate CQC inspection preparation and follow-up activity.
• Ensure ongoing compliance with regulatory requirements.
• Support managers to achieve positive inspection outcomes.
• Monitor service improvement plans and quality objectives.

Coaching & Development

• Support and mentor Registered Managers and Team Leaders.
• Promote reflective practice and continuous improvement.
• Embed learning from audits, incidents, complaints and feedback.

Service Improvement

• Turn quality findings into meaningful service improvements.
• Support projects that improve outcomes for people receiving care and support.
• Promote innovation and best practice across the organisation.

About You

We are looking for an experienced quality professional who combines regulatory expertise with a passion for developing high-quality services.

• Significant experience within adult social care.
• Strong understanding of CQC regulations and inspection frameworks.
• Experience in quality assurance, governance and auditing.
• Experience supporting service improvement initiatives.
• Excellent analytical and report-writing skills.
• Strong communication and influencing abilities.
• Full UK driving licence and willingness to travel between services.
• Experience within a quality, compliance, governance or operational leadership role.
• Experience supporting services through CQC inspections.
• Experience across supported living and/or residential care services.
• Relevant professional qualification in health, social care, leadership or quality management.
• Experience working within multi-site care organisations.

What We Offer

• Competitive salary of £42,000 - £48,000 per annum, depending on experience and qualifications.
• Performance-related KPI bonus scheme linked to quality improvement objectives, compliance outcomes, audit performance, inspection readiness and organisational goals.
• Direct reporting line to the Managing Director with significant influence over quality improvement activities.
• Opportunity to help shape and develop a newly created quality function.
• Ongoing professional development, specialist training and support for further qualifications.
• Paid DBS and DBS renewal costs.
• Generous annual leave entitlement plus bank holidays.
• Company pension scheme.
• Mileage reimbursement for service visits and business travel.
• Flexible and autonomous working arrangements.
• Access to wellbeing and employee support initiatives.
• Clear opportunities for career progression as Mary Rush Care continues to grow.
• The chance to help an already strong provider achieve consistently outstanding standards across residential and supported living services.

Mary Rush Care is committed to safer recruitment and safeguarding. All appointments are subject to satisfactory references, employment checks and enhanced DBS clearance.

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