At a Glance
- Tasks: Lead shifts, support your team, and create memorable guest experiences at our ice cream parlour.
- Company: Join Darlish, an award-winning Middle Eastern-inspired ice cream brand with a loyal following.
- Benefits: Earn £13.21 per hour, enjoy free ice cream, and access exclusive staff discounts.
- Other info: Flexible hours with opportunities for training and career development.
- Why this job: Be part of a vibrant team shaping one of London’s most exciting dessert destinations.
- Qualifications: Experience in hospitality or customer-facing roles; natural leadership skills are a plus.
The predicted salary is between 13.21 - 13.21 £ per hour.
Darlish is an award-winning Middle Eastern-inspired ice cream brand with a loyal following for Persian flavours like Saffron, Rose & Pistachio and Tahini. Since 2016, Darlish has built a close-knit community around flavour, hospitality and beautiful design across London and Hertfordshire. Now Darlish is building its flagship parlour in Notting Hill, on Westbourne Park Road, directly opposite the iconic blue door — a site designed to become one of London’s most talked-about dessert destinations.
This role is for someone who wants to be more than a team member: someone ready to lead a shift, raise standards, and help shape the atmosphere guests remember.
What you’ll do
- You’ll be the person who sets the tone on shift. Every day, you’ll help lead the floor, support the team, and make sure the parlour feels calm, polished and full of energy from open to close.
- Lead from the front — greet guests with warmth, bring confidence to the floor, and make sure service feels smooth, personal and memorable.
- Own the shift — whether you’re opening, closing, or leading a busy afternoon rush, you’ll take responsibility for standards, pace, cleanliness and team coordination.
- Scoop with pride — uphold presentation, portioning and product quality, even when the queue is out the door.
- Tell the story — confidently explain flavours, ingredients and allergens, and help guests discover what makes Darlish special.
- Coach in the moment — keep the team focused, support newer staff, and step in quickly when standards slip.
- Handle the detail — complete temperature checks, support stock counts, oversee POS accuracy, and make sure checklists are properly completed.
- Protect the experience — deal with customer complaints positively, solve problems quickly, and make sure guests leave wanting to come back.
About you
Experience
- You’ve worked in hospitality, retail, cafés, dessert shops or another customer-facing environment where pace and service matter.
- You may already be a Supervisor, Shift Leader or senior team member — or you may simply be the person everyone naturally looks to when things get busy.
- You’re confident working independently and making decisions on the floor.
Character & behaviours
- Guest-obsessed — you notice people, read the room, and understand that great hospitality is in the small things.
- Positive energy — you bring calm, warmth and momentum to a shift, and people enjoy working with you.
- Detail-oriented — cleanliness, allergen awareness and consistency genuinely matter to you.
- Natural leader — you can give direction, hold standards and keep morale high without creating drama.
- Coachable and ambitious — you want feedback, you improve quickly, and you’re ready for more responsibility.
Flexibility
You’re available for evenings and weekends, because that’s when dessert comes alive and the parlour is at its busiest. You’re comfortable working on a casual / zero-hours basis, with shifts offered according to business need.
What you get
- £13.21 per hour.
- Free ice cream on shift, staff baklava at £1.50, and staff drinks at £1.00.
- Access to Hospitality Rewards including discounts, gym membership offers, cinema tickets, GP access and cashback benefits.
- Training and development, including a real development path for the right person.
Screening Questions
- Can you work evenings and weekends?
- Why ice cream?
- What excites you about working in hospitality?
- What's a time you've made a customer genuinely happy?
- Tell us about a time you led a small team during a busy service. What was happening, what did you do in the moment, and what was the result for the customers and your team?
Team Lead employer: Mary Rush Care Ltd
Darlish is not just an ice cream brand; it's a vibrant community where hospitality and flavour come together in a beautifully designed setting. As a Team Lead at our flagship parlour in Notting Hill, you'll enjoy a supportive work culture that values your leadership and personal growth, with opportunities for training and development. With perks like free ice cream on shift and access to exclusive rewards, Darlish offers a unique and rewarding environment for those passionate about creating memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Team Lead
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mary Rush Care Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mary Rush Care Ltd
Don't be shy about reaching out to Mary Rush Care Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Team Lead
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mary Rush Care Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mary Rush Care Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
