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- Tasks: Lead a dynamic team, ensuring top-notch customer service and smooth shop operations.
- Company: Join a vibrant hospitality company that values teamwork and excellence.
- Benefits: Flexible hours, competitive pay, and opportunities for growth in a fun environment.
- Other info: Must be fully flexible during summer; great for students looking for summer work!
- Why this job: Make a real impact in the hospitality industry while developing your leadership skills.
- Qualifications: Experience in a similar role and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
The Supervisor is a key position within our company, responsible for the successful opening and closing of the shop and for managing Team Members and operations during individual shifts. A Supervisor also ensures that our company ethos and values are correctly reflected.
Responsibilities and Duties
- Key holder with responsibility for opening and closing the shop
- Supervising Team Members and demonstrating leadership during a shift, including allocating breaks and positions
- Rigorously implementing customer service standards
- Ensuring that Team Members are carrying out their duties to the standard they have been trained
- Dealing with and resolving any customer complaints/issues
- Ensuring that the shop is always immaculately presented and that exceptional food standards are rigorously adhered to and allergen information is kept up to date
- Serving customers
- Any activities that may be considered typical to the day-to-day operations of a shift
- Recording all deliveries and making the GM / AM aware
- Recording stock levels and making order requests
- Maintaining statutory and good practice Health and Safety, Food hygiene and Fire Safety standards
- All other actions and responsibilities that would routinely be expected of a Supervisor
- Advising the GM / AM of any absence, lateness or extended shifts
YOU MUST BE FULLY FLEXIBLE DURING SUMMER TIME!
Supervisor employer: Mary Rush Care Ltd
Contact Detail:
Mary Rush Care Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they present themselves. This will help you align your answers with their values and show that you're a great fit.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on your leadership skills and how you've handled customer service situations in the past – these are key for a Supervisor role.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and showing that you take the role seriously can set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Your Leadership Skills: As a Supervisor, we want to see your leadership qualities shine through in your application. Share examples of how you've successfully managed teams or resolved conflicts in the past – it’ll show us you’re ready to take charge!
Highlight Customer Service Experience: Customer service is key in our industry, so make sure to highlight any relevant experience you have. We love to see candidates who can demonstrate their ability to handle complaints and ensure customer satisfaction.
Be Clear and Concise: When filling out your application, keep it clear and to the point. We appreciate straightforward answers that get right to the heart of what you bring to the table. Avoid fluff – we want to know about your skills and experiences!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company ethos and values.
How to prepare for a job interview at Mary Rush Care Ltd
✨Know the Company Ethos
Before your interview, take some time to research the company's values and ethos. Understanding what they stand for will help you demonstrate how you can embody these principles as a Supervisor.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous experience in managing teams. Think of specific examples where you successfully led a team, resolved conflicts, or improved customer service standards. This will show that you have the necessary skills to supervise effectively.
✨Prepare for Customer Scenarios
Since dealing with customer complaints is part of the role, think about past experiences where you handled difficult situations. Be ready to share how you resolved issues while maintaining high customer service standards.
✨Demonstrate Flexibility
Given the requirement for full flexibility during summer, be honest about your availability. Highlight any previous roles where you adapted to changing schedules or took on extra responsibilities, showing that you're ready to step up when needed.