14 Water St, Building D1/D2, London, E14 5GX, UNITED KINGDOM
Crate Wood Wharf is our newest venue, and we're looking for a Shift Leader to help keep it running at its best.
This is the job that holds a shift together. You'll be on the floor and behind the bar, making sure service flows, guests are looked after, and the team has what it needs to do their best work. You're the link between the team and senior leaders: the person who spots the problem before it becomes one, and the one people come to when something needs sorting.
We're after someone who is open, honest, straight-talking, and genuinely good with people.
What you'll be doing
Bar service, greeting people as they arrive and come to the bar
Talking people through the menu and making recommendations where needed
Running pizzas to tables in good time
Handling questions and complaints properly, including when a manager isn't on site
Being an ambassador for Crate whenever you're on site
Running the shift
Overseeing service so it flows, with the right people in the right roles
Escalating what needs escalating, eg staff disputes, guest complaints, quality concerns
Keeping the venue looking and feeling its best: layout, lighting, music, temperature
Staying calm and methodical throughout service
Standards and safety
Being the eyes and ears of the team, flagging developing risk situations to a manager or security
Toilet checks and tidies, back of house, staff areas and waste management
Correct stock storage and beer lines kept to the highest standard
Reporting and chasing maintenance issues quickly
Opening and closing
Opening up and having the venue ready to welcome guests by 12:00
Printing and completing the paperwork: Opening Briefs, Toilet Checklists, Close Down Sheets, Waste Sheets, compliance diary
Opening the EOD system and writing an accurate End of Day report for your shift
Checking everyone has clocked in and out
Assigning and signing off closing tasks
Logging lost property in the EOD report and securing it
Ensuring the building is secure on close
What we're looking for
Experience leading shifts or supervising in a busy bar, pub or restaurant
Someone who'd rather deal with a problem than pass it on
Real interest in beer and drinks, and the appetite to learn our range properly
Confidence handling a complaint or a difficult guest on your own
Availability across a variable rota, including evenings and weekends
What you get
- Free staff meal and a drink on shift, plus staff soft drinks
- Generous staff discount across the whole company - bars and online shop
- Summer and winter whole-company staff parties
- Cycle to work bicycle loan scheme
- Employee assistance programme
Screening Questions
- Do you have experience in a similar role?
- Will your commute be 20 minutes or less?
- Describe your customer service experience
#J-18808-Ljbffr
Shift Leader employer: Mary Rush Care Ltd
At Deckers Group, we pride ourselves on being a family-run business that values our employees as the cornerstone of our success. Working as a Part-Time Night Porter at The Royal Toby Hotel offers you the chance to be part of a supportive and dynamic team, with competitive pay and opportunities for training and development. Join us in creating exceptional guest experiences in a well-established hospitality environment where your contributions truly matter.
