The Avenue, Devonshire Square, London, EC2M 4YP, UNITED KINGDOM
About Us
At Lucky Voice, we are passionate about delivering an unforgettable night out. From private karaoke rooms to expertly crafted cocktails and delicious food, our venues are designed to provide the ultimate social experience. We're on a mission to give people a place to let go and create unforgettable memories every time, and that includes our team.
The festive season is our busiest and most exciting time of year, and we are looking for energetic, guest-focused Seasonal Floor Staff to join our team from 16th November 2026 to 2nd January 2027. If you are reliable, outgoing and ready to be part of a fun, fast-paced team over Christmas and New Year, we'd love to hear from you.
The role
As Lucky Voice Seasonal Floor Staff, you are at the heart of every guest's night. From the moment they walk in to the final encore, you welcome them, settle them into their private rooms, keep the drinks and food flowing, and make sure every party, from office Christmas dos to festive celebrations with friends, feels looked after. Friendly, attentive and quick on your feet, you keep the atmosphere buzzing and the service seamless through our busiest weeks of the year.
About you
Previous experience in a busy bar, restaurant or venue is an advantage, but not essential. Full training will be provided.
You love interacting with people and have a confident, friendly approach with guests.
You thrive in a fast-paced, team-oriented environment and stay calm under pressure.
You are comfortable being on your feet for long shifts and carrying trays of drinks and food.
You are reliable, punctual and available to work throughout the contractual period, including New Year's Eve.
You have a keen eye for detail and take pride in keeping rooms and public areas looking their best.
You bring energy, positivity and a sense of fun to the workplace, making both your team and guests feel welcome and valued.
Key responsibilities
Greet guests warmly, check bookings and show groups to their private karaoke rooms.
Introduce guests to the room and karaoke system, and help with any questions throughout their session.
Take food and drink orders and deliver them to rooms promptly and accurately.
Check in on rooms regularly to keep guests topped up and their experience on track.
Promote food, beverages and room extensions to enhance every visit.
Clear and reset rooms between bookings so each one is clean, tidy and ready on time.
Check microphones, screens and equipment, and report any technical issues straight away.
Help with venue set-up and close-down, including cleaning of rooms and front-of-house areas.
Follow health, safety and licensing regulations at all times, including Challenge 25.
Work as part of the team to ensure a great guest experience from arrival to departure.
Screening Questions
- Do you have experience in a similar role?
- Will your commute be 20 minutes or less?
- Describe your customer service experience
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Seasonal Floor employer: Mary Rush Care Ltd
At Deckers Group, we pride ourselves on being a family-run business that values our employees as the cornerstone of our success. Working as a Part-Time Night Porter at The Royal Toby Hotel offers you the chance to be part of a supportive and dynamic team, with competitive pay and opportunities for training and development. Join us in creating exceptional guest experiences in a well-established hospitality environment where your contributions truly matter.
