At a Glance
- Tasks: Welcome guests, manage late check-ins, and ensure smooth overnight operations.
- Company: Join a family-run hospitality business with a strong community focus.
- Benefits: Competitive pay, training opportunities, and flexible shifts available.
- Other info: Opportunity for career growth in a respected hospitality brand.
- Why this job: Make a real impact on guest experiences in a dynamic hotel environment.
- Qualifications: Experience as a Night Porter and strong communication skills required.
The predicted salary is between 26010 - 31790 £ per year.
Hours: Initially 2–3 nights per week, with additional ad hoc shifts and holiday cover available.
About Us
Deckers Group proudly owns and operates a collection of well-established hospitality and retail businesses across the Northwest, including The Royal Toby Hotel, Cenetta Ristorante, The Rhydding Suite Function Venue, and our wholesale drinks and ancillary products division. As a family-run business, we believe our people are at the heart of our success and are committed to investing in those who help make our businesses exceptional.
The Role
We are currently seeking an experienced and professional Night Porter to join our Front of House team at The Royal Toby Hotel. This is a key position within the hotel, working independently in a fast-paced and sometimes challenging environment, ensuring outstanding guest service, safety, and smooth overnight operations. This role requires flexibility to cover additional shifts when needed, including holiday cover.
Key Responsibilities
- Welcoming guests and managing late check-ins/check-outs
- Settling guest accounts and posting room charges
- Handling guest enquiries in person and by telephone
- Taking reservations using the Rezlynx booking system
- Responding to guest requests and resolving issues calmly and professionally
- Removing room service trays from corridors
- Carrying out overnight security checks and ensuring guest safety
- Acting as Fire Marshall and First Aider (full training provided)
- Completing night audit procedures and end-of-day/month administrative tasks
- Maintaining cleanliness in public areas, including reception, bar, and restaurant areas
- Preparing the restaurant for breakfast service
- Lighting the fire during winter months ready for guests in the morning
- Monitoring stock levels and ensuring hotel supplies and equipment are readily available
- Providing exceptional hospitality and ensuring guests’ expectations are exceeded
About You
To be successful in this role, you will have:
- Significant experience in a hotel Night Porter role
- A confident, professional and guest-focused manner
- Strong communication and problem-solving skills
- Good IT skills and the ability to manage overnight administrative tasks
- The ability to work alone, use initiative and remain calm under pressure
- A flexible approach to working additional shifts when required
- The physical capability to undertake a hands-on role
- Experience using the Rezlynx Reservation System (highly advantageous)
- First Aid or Fire Marshall experience (training can be provided)
What We Offer
- Competitive pay
- Training and development opportunities
- Supportive family-run working environment
- Opportunity for additional shifts
- The chance to join a respected and established hospitality business
If you have the experience, professionalism and flexibility to thrive in an overnight hospitality role, we would love to hear from you.
Part-Time Night Porter employer: Mary Rush Care Ltd
Mary Rush Care Ltd is an excellent employer located in the picturesque North Berwick, offering a vibrant work culture that prioritises customer service and teamwork. Employees enjoy competitive pay, comprehensive benefits, and ample opportunities for training and personal development, making it a rewarding place to grow your career while contributing to memorable experiences for guests at the golf course.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Night Porter
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Mary Rush Care Ltd and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Part-Time Night Porter
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Mary Rush Care Ltd that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Mary Rush Care Ltd.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Mary Rush Care Ltd get a sense of who you are beyond your experience!
How to prepare for a job interview at Mary Rush Care Ltd
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Mary Rush Care Ltd and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
