At a Glance
- Tasks: Welcome guests, manage late check-ins, and ensure smooth overnight operations.
- Company: Join a family-run hospitality business with a strong community focus.
- Benefits: Competitive pay, training opportunities, and flexible shifts available.
- Other info: Opportunity for career growth in a respected hospitality brand.
- Why this job: Make a real impact on guest experiences in a dynamic hotel environment.
- Qualifications: Experience as a Night Porter and strong communication skills required.
The predicted salary is between 26010 - 31790 £ per year.
Hours: Initially 2–3 nights per week, with additional ad hoc shifts and holiday cover available.
About Us
Deckers Group proudly owns and operates a collection of well-established hospitality and retail businesses across the Northwest, including The Royal Toby Hotel, Cenetta Ristorante, The Rhydding Suite Function Venue, and our wholesale drinks and ancillary products division. As a family-run business, we believe our people are at the heart of our success and are committed to investing in those who help make our businesses exceptional.
The Role
We are currently seeking an experienced and professional Night Porter to join our Front of House team at The Royal Toby Hotel. This is a key position within the hotel, working independently in a fast-paced and sometimes challenging environment, ensuring outstanding guest service, safety, and smooth overnight operations. This role requires flexibility to cover additional shifts when needed, including holiday cover.
Key Responsibilities
- Welcoming guests and managing late check-ins/check-outs
- Settling guest accounts and posting room charges
- Handling guest enquiries in person and by telephone
- Taking reservations using the Rezlynx booking system
- Responding to guest requests and resolving issues calmly and professionally
- Removing room service trays from corridors
- Carrying out overnight security checks and ensuring guest safety
- Acting as Fire Marshall and First Aider (full training provided)
- Completing night audit procedures and end-of-day/month administrative tasks
- Maintaining cleanliness in public areas, including reception, bar, and restaurant areas
- Preparing the restaurant for breakfast service
- Lighting the fire during winter months ready for guests in the morning
- Monitoring stock levels and ensuring hotel supplies and equipment are readily available
- Providing exceptional hospitality and ensuring guests’ expectations are exceeded
About You
To be successful in this role, you will have:
- Significant experience in a hotel Night Porter role
- A confident, professional and guest-focused manner
- Strong communication and problem-solving skills
- Good IT skills and the ability to manage overnight administrative tasks
- The ability to work alone, use initiative and remain calm under pressure
- A flexible approach to working additional shifts when required
- The physical capability to undertake a hands-on role
- Experience using the Rezlynx Reservation System (highly advantageous)
- First Aid or Fire Marshall experience (training can be provided)
What We Offer
- Competitive pay
- Training and development opportunities
- Supportive family-run working environment
- Opportunity for additional shifts
- The chance to join a respected and established hospitality business
If you have the experience, professionalism and flexibility to thrive in an overnight hospitality role, we would love to hear from you.
Part-Time Night Porter employer: Mary Rush Care Ltd
The Mitre Hotel in Manchester is an excellent employer, offering a supportive work culture where teamwork and individual contributions are valued. With flexible part-time hours, comprehensive training, and opportunities for personal growth, employees can thrive in a dynamic environment while enjoying the unique charm of working in a historic hotel setting.
