At a Glance
- Tasks: Assist customers with online orders and provide exceptional service during the festive season.
- Company: Notting Hill Fish + Meat, a vibrant and customer-focused food business.
- Benefits: Earn around £14 per hour, enjoy a 40% team discount, and receive full training.
- Other info: Dynamic role with opportunities for growth in a bustling environment.
- Why this job: Join a lively team and make customers' Christmas shopping easier and more enjoyable.
- Qualifications: Customer service experience and strong communication skills are preferred.
The predicted salary is between 14 - 14 £ per hour.
Notting Hill Fish + Meat is looking for an additional Online Concierge Assistant to join our team ahead of the busy Christmas season. This is a customer-focused role at the centre of our online ordering service. You’ll help customers place their orders, answer questions and ensure every detail is recorded and communicated accurately to the wider team.
Christmas is one of our busiest and most exciting times of year, so we’re looking for someone who can join us with enough time to complete a thorough training programme and build their confidence before the festive rush begins.
The role
- Deliver friendly, knowledgeable and efficient service to customers ordering from us online or remotely.
- Receive and process online, telephone and email orders.
- Respond promptly and warmly to customer enquiries.
- Help customers choose products and make decisions about their orders.
- Provide information about availability, portions, preparation and collection.
- Record orders accurately, including special requests and dietary requirements.
- Check order details, collection dates and customer information.
- Liaise with our fish, meat, kitchen and shop teams.
- Monitor orders from initial enquiry through to collection or delivery.
- Support the management of Christmas pre-orders and festive collections.
- Resolve queries and problems calmly and professionally.
- Keep customer and order records accurate and up to date.
- Help the concierge service remain organised during busy periods.
About you
- Warm, articulate and highly organised, with the confidence to speak to customers across telephone, email and online channels.
- Experience in customer service, hospitality, retail or online order management.
- Clear and professional communication in writing and over the telephone.
- Excellent attention to detail.
- Comfortable using computers, ordering platforms and till systems.
- Able to manage several customer requests without losing track of the details.
- Remain calm, friendly and solutions-focused under pressure.
- Reliable and able to work confidently as part of a busy team.
- Genuine interest in food and enjoy helping customers.
- Willing to learn about our products, preparation methods and seasonal ranges.
- Available to work during the busy run-up to Christmas.
Previous food knowledge would be useful, but it isn’t essential. We’ll provide several months of training to help you develop the product knowledge and confidence needed to advise our customers properly.
What we offer
- Approximately £14 per hour.
- Approximately 30 hours per week across four days.
- Full training before the Christmas season.
- 40% team discount.
- A lively and distinctive working environment in the heart of Notting Hill.
- Opportunities to develop within an ambitious and growing group.
If you’re personable, meticulous and enjoy making life easier for customers, we’d love to hear from you.
Online Concierge Assistant employer: Mary Rush Care Ltd
At Deckers Group, we pride ourselves on being a family-run business that values our employees as the cornerstone of our success. Working as a Part-Time Night Porter at The Royal Toby Hotel offers you the chance to be part of a supportive and dynamic team, with competitive pay and opportunities for training and development. Join us in creating exceptional guest experiences in a well-established hospitality environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Online Concierge Assistant
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Mary Rush Care Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Mary Rush Care Ltd and let us see your personality shine through!
We think you need these skills to ace Online Concierge Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Mary Rush Care Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Mary Rush Care Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Mary Rush Care Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Mary Rush Care Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Mary Rush Care Ltd will surely appreciate.
