At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and manage high-quality events.
- Company: Old Queen Street Café, a stylish brasserie in historic Westminster.
- Benefits: Competitive salary, team meals, 50% restaurant discount, and extra day off for your birthday.
- Other info: Opportunities for professional development and a commitment to diversity and inclusion.
- Why this job: Join a vibrant team and elevate your career in the exciting world of hospitality.
- Qualifications: Experience in management within a high-volume hospitality environment and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
In the heart of historic Westminster, Old Queen Street Café is a British brasserie offering refined food in a relaxed, elegant setting. Located moments from Parliament, we serve as a space to debate the news of the day within a beautifully restored townhouse, featuring a 50-cover restaurant, events space, and private members’ club. Lantana leads the creation and delivery of this unique hospitality experience on behalf of our client, political and cultural magazine UnHerd. We are now looking for a Deputy Manager to join the leadership team. This is a senior role for someone commercially aware, operationally sharp, and confident in taking ownership of a high-performing site.
What You’ll Be Doing
- Driving exceptional customer experiences through active engagement and elevated hospitality
- Inspiring and developing your team through coaching, structured feedback, and clear expectations
- Maintaining high operational standards across cleanliness, safety, and compliance
- Ensuring all food and drinks are delivered to spec and with consistency
- Building and maintaining a strong day-to-day relationship with our client, ensuring clear communication and seamless delivery of expectations
- Owning the operational delivery of events and private dining, from planning through to execution, ensuring smooth service and maximising revenue opportunities
- Leading the team to confidently deliver high-quality events, setting clear briefs, managing timings, and maintaining standards throughout
- Supporting recruitment, onboarding, and ongoing training to build a confident, capable team
- Preparing and leading for high-demand services, events, and large bookings
- Driving sales through strong shift leadership, upselling, and team focus on items per cover
- Supporting stock control and cost management to deliver strong gross profit, minimising waste and shrinkage
- Monitoring labour and flexing the rota to maintain productivity targets
- Ensuring accurate reporting and adherence to all financial procedures
What We’re Looking For
- Proven experience in a management role within a quality, event driven, high-volume hospitality environment
- Strong leadership presence with the ability to motivate and develop a team
- Commercial awareness and confidence in managing costs, labour, and sales performance
- High attention to detail and commitment to operational excellence
- A genuine passion for food, drink, and hospitality
- Someone who takes ownership, solves problems proactively, and raises standards
What We’ll Be Doing In Return
- Supporting your development into a senior leadership role within the business
- Providing structured training and progression opportunities
- Serving team meals from our menu
- Offering 50% discount across our restaurants
- Giving an additional day off for your birthday
- Providing an annual CODE app subscription
- Enrolling you into the Hospitality Action support programme
- Celebrating success through team events and socials
You must have the right to work in the UK to apply. Lantana is proud to be a London business and is committed to building a diverse and inclusive team. We welcome applicants from all backgrounds and are happy to provide support throughout the application process where needed.
Old Queen Street Café - Deputy Manager employer: Mary Rush Care Ltd
At Old Queen Street Café, we pride ourselves on being an exceptional employer in the heart of Westminster, offering a vibrant work culture that values teamwork and personal growth. As a Deputy Manager, you will benefit from structured training opportunities, a supportive environment, and unique perks such as team meals and discounts across our restaurants, all while contributing to a high-performing hospitality experience in a beautifully restored setting. Join us to develop your leadership skills and be part of a diverse team dedicated to delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Old Queen Street Café - Deputy Manager
✨Tip Number 1
Get to know the café before your interview! Visit Old Queen Street Café, soak in the atmosphere, and chat with the staff. This will not only give you insights into their operations but also show your genuine interest in the role.
✨Tip Number 2
Prepare to showcase your leadership skills! Think of examples where you've motivated a team or handled a challenging situation. We want to see how you can inspire others and maintain high operational standards.
✨Tip Number 3
Practice your communication skills! As a Deputy Manager, you'll need to build strong relationships with both the team and clients. Be ready to discuss how you ensure clear communication and seamless service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Old Queen Street Café.
We think you need these skills to ace Old Queen Street Café - Deputy Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for food and hospitality shine through! Share specific experiences that highlight your enthusiasm and how you've contributed to creating memorable customer experiences.
Be Clear and Concise:We appreciate straightforward communication. Make sure your application is easy to read and gets straight to the point. Use bullet points if necessary to highlight your key achievements and skills relevant to the Deputy Manager role.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Deputy Manager position. Mention how your experience aligns with our values and the unique environment at Old Queen Street Café.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Mary Rush Care Ltd
✨Know Your Venue
Before the interview, take some time to research Old Queen Street Café. Familiarise yourself with their menu, atmosphere, and any recent events they've hosted. This will not only show your genuine interest but also help you tailor your answers to align with their values and customer experience.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlight how you can inspire others and maintain high operational standards, as this is crucial for the role.
✨Be Commercially Savvy
Brush up on your knowledge of cost management, sales performance, and upselling techniques. Be ready to discuss how you've driven sales in previous roles and how you plan to maximise revenue opportunities at Old Queen Street Café. This will show that you're not just about service but also about the bottom line.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions. Ask about their approach to team development, how they handle busy events, or what success looks like for the Deputy Manager role. This shows your enthusiasm and helps you gauge if the café is the right fit for you.
