At a Glance
- Tasks: Welcome guests, ensure safety, and provide excellent customer service overnight.
- Company: A vibrant city centre hotel with a friendly atmosphere.
- Benefits: Flexible hours, cross-training opportunities, and a supportive team environment.
- Other info: Gain experience in two unique hotel properties and grow your career in hospitality.
- Why this job: Perfect for night owls who love hospitality and want to make guests feel at home.
- Qualifications: Friendly attitude, good communication skills, and reliability are key.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for a reliable and friendly Night Porter to join our team at The Mitre Hotel in Manchester city centre. The role also includes cross-training and shifts at our sister property, The Black Lion Hotel. This is a great opportunity for someone who enjoys working in hospitality, can work confidently overnight, and takes pride in providing good customer service.
Main Duties
- Welcoming late arrivals and assisting guests during the night
- Carrying out regular security and fire safety checks around the hotel
- Handling guest enquiries and resolving issues professionally
- Taking payments, responding to emails and reviews
- Completing the housekeeping cleaning sheet for the next morning
- Working across both hotel properties when required
What We’re Looking For
- Friendly and professional attitude
- Reliable and able to work independently
- Good communication and customer service skills
- Previous reception or night porter experience preferred
- Flexible and willing to learn both properties
If you are looking for a night porter position and to work within a busy city centre hotel, then please apply.
Night Porter in Manchester employer: Mary Rush Care Ltd
The Mitre Hotel offers a vibrant work environment in the heart of Manchester, where employees are valued for their contributions and encouraged to grow within the hospitality sector. With opportunities for cross-training at our sister property, The Black Lion Hotel, staff can enhance their skills while enjoying a supportive culture that prioritises teamwork and exceptional customer service. Join us for a rewarding career where your dedication to guest satisfaction is recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in Manchester
✨Tip Number 1
Network like a pro! Chat with friends, family, or even acquaintances who work in hospitality. They might know about openings or can put in a good word for you.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit hotels in your area, introduce yourself, and ask if they’re hiring. You’d be surprised how many places appreciate a friendly face.
✨Tip Number 3
Show off your personality! When you get an interview, let your friendly and professional attitude shine through. Remember, they want someone who fits into their team, so be yourself!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are keen on joining our team directly.
We think you need these skills to ace Night Porter in Manchester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and professional attitude shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Experience:Make sure to highlight any previous experience in hospitality or as a night porter. We love seeing how your skills align with what we’re looking for, so be specific about your relevant roles and responsibilities.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Night Porter role at The Mitre Hotel.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at both The Mitre Hotel and The Black Lion Hotel!
How to prepare for a job interview at Mary Rush Care Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand what a Night Porter does. Familiarise yourself with the main duties like welcoming guests, handling enquiries, and conducting security checks. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about providing great customer service, think of examples from your past experiences where you've gone above and beyond for a guest or resolved an issue. Be ready to share these stories during the interview to demonstrate your friendly and professional attitude.
✨Be Prepared for Scenario Questions
Interviewers might ask how you'd handle specific situations, like a late arrival or a guest complaint. Practice your responses to these scenarios so you can showcase your problem-solving skills and ability to work independently, which are crucial for a Night Porter.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities at both properties, or what a typical night shift looks like. This shows your enthusiasm for the role and helps you determine if it’s the right fit for you.
