At a Glance
- Tasks: Lead shifts, ensure smooth service, and support your team in a vibrant bar environment.
- Company: Join Crate Wood Wharf, our exciting new venue in London.
- Benefits: Enjoy free meals, generous discounts, and fun staff parties.
- Other info: Flexible hours with opportunities for growth in a dynamic team.
- Why this job: Be the heartbeat of our venue and make a real impact on guest experiences.
- Qualifications: Experience in a busy bar or restaurant and a passion for great service.
The predicted salary is between 22950 - 28050 £ per year.
Crate Wood Wharf is our newest venue, and we're looking for a Shift Leader to help keep it running at its best. This is the job that holds a shift together. You'll be on the floor and behind the bar, making sure service flows, guests are looked after, and the team has what it needs to do their best work. You're the link between the team and senior leaders: the person who spots the problem before it becomes one, and the one people come to when something needs sorting.
We're after someone who is open, honest, straight-talking, and genuinely good with people.
What you'll be doing:
- Bar service, greeting people as they arrive and come to the bar
- Talking people through the menu and making recommendations where needed
- Running pizzas to tables in good time
- Handling questions and complaints properly, including when a manager isn't on site
- Being an ambassador for Crate whenever you're on site
- Running the shift
- Overseeing service so it flows, with the right people in the right roles
- Escalating what needs escalating, eg staff disputes, guest complaints, quality concerns
- Keeping the venue looking and feeling its best: layout, lighting, music, temperature
- Staying calm and methodical throughout service
- Standards and safety:
- Being the eyes and ears of the team, flagging developing risk situations to a manager or security
- Toilet checks and tidies, back of house, staff areas and waste management
- Correct stock storage and beer lines kept to the highest standard
- Reporting and chasing maintenance issues quickly
- Opening and closing:
- Opening up and having the venue ready to welcome guests by 12:00
- Printing and completing the paperwork: Opening Briefs, Toilet Checklists, Close Down Sheets, Waste Sheets, compliance diary
- Opening the EOD system and writing an accurate End of Day report for your shift
- Checking everyone has clocked in and out
- Assigning and signing off closing tasks
- Logging lost property in the EOD report and securing it
- Ensuring the building is secure on close
What we're looking for:
- Experience leading shifts or supervising in a busy bar, pub or restaurant
- Someone who'd rather deal with a problem than pass it on
- Real interest in beer and drinks, and the appetite to learn our range properly
- Confidence handling a complaint or a difficult guest on your own
- Availability across a variable rota, including evenings and weekends
What you get:
- Free staff meal and a drink on shift, plus staff soft drinks
- Generous staff discount across the whole company - bars and online shop
- Summer and winter whole-company staff parties
- Cycle to work bicycle loan scheme
- Employee assistance programme
Screening Questions:
- Do you have experience in a similar role?
- Will your commute be 20 minutes or less?
- Describe your customer service experience
Shift Leader in London employer: Mary Rush Care Ltd
At Deckers Group, we pride ourselves on being a family-run business that values our employees as the cornerstone of our success. Working as a Part-Time Night Porter at The Royal Toby Hotel offers you the chance to be part of a supportive and dynamic team, with competitive pay and opportunities for training and development. Join us in creating exceptional guest experiences in a well-established hospitality environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Leader in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mary Rush Care Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mary Rush Care Ltd
Don't be shy about reaching out to Mary Rush Care Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Shift Leader in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mary Rush Care Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mary Rush Care Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
