At a Glance
- Tasks: Create unforgettable guest experiences and ensure smooth operations in a vibrant karaoke venue.
- Company: Lucky Voice, a fun-filled karaoke bar in Holborn, London.
- Benefits: 100% Tronc, company discounts, cycle to work scheme, and employee assistance programme.
- Other info: Flexible hours required; perfect for energetic individuals who thrive in fast-paced environments.
- Why this job: Join a dynamic team and bring joy to customers while having fun at work.
- Qualifications: 1 year of experience in hospitality or customer service and excellent communication skills.
The predicted salary is between 22000 - 26000 £ per year.
At Lucky Voice, we are passionate about delivering unforgettable nights out. From private karaoke rooms to expertly crafted cocktails and delicious food, our venues are designed to provide the ultimate social experience. We’re on a mission to give people a place to let go and create unforgettable memories, every time and that includes our team.
We are currently looking for experienced, dynamic & driven Floor Staff to join our Holborn venue! If you are confident, proactive and passionate about hospitality, people and creating memorable customer experiences, we’d love to hear from you!
The role
As a Lucky Voice Floor Staff member, you are at the heart of creating unforgettable guest experiences. You will be the friendly face that welcomes our customers, ensures our karaoke rooms are running smoothly, delivers food and drinks efficiently, and helps maintain a fun, safe and vibrant atmosphere throughout the venue. Highly organised and a natural communicator, you work closely with your team to deliver exceptional service while ensuring smooth operations every shift.
About you
- You have at least 1 year of experience in hospitality, customer service or a similar fast‑paced environment.
- You thrive in a fast‑paced, team‑oriented environment.
- You have excellent communication skills and enjoy interacting with people.
- You are proactive, reliable and take pride in delivering outstanding customer service.
- You bring energy, positivity and a sense of fun to the workplace, making both your team and customers feel welcome and valued.
Key responsibilities
- Deliver exceptional customer service from arrival through to departure.
- Welcome guests, escort them to their karaoke rooms and ensure they have everything they need.
- Serve food and drinks promptly while maintaining high service standards.
- Maintain the cleanliness, presentation and organisation of guest areas and karaoke rooms.
- Work closely with the bar, kitchen and management teams to ensure seamless service.
- Proactively identify and resolve guest concerns to create memorable experiences.
- Help maintain a safe, clean and engaging environment for both customers and colleagues.
- Support the team in achieving service standards and operational goals.
Please note: This role requires flexibility and late working hours.
What you'll get from us
- 100% Tronc paid directly to you
- Company discounts
- Access to our Employee Assistance Programme
- Cycle to work scheme
- Access to Wagestream
Floor Staff in London employer: Mary Rush Care Ltd
Mary Rush Care Ltd is an excellent employer located in the picturesque North Berwick, offering a vibrant work culture that prioritises customer service and teamwork. Employees enjoy competitive pay, comprehensive benefits, and ample opportunities for training and personal development, making it a rewarding place to grow your career while contributing to memorable experiences for guests at the golf course.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Staff in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mary Rush Care Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mary Rush Care Ltd
Don't be shy about reaching out to Mary Rush Care Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Staff in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mary Rush Care Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mary Rush Care Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
