At a Glance
- Tasks: Welcome guests, manage activities, and create a fun atmosphere for all visitors.
- Company: Join Gripped London, part of the exciting Escapade Group.
- Benefits: Competitive pay, full training, and a vibrant outdoor work environment.
- Other info: Flexible full-time and part-time roles with growth opportunities in a fast-growing adventure brand.
- Why this job: Be part of an energetic team and make memorable experiences for guests.
- Qualifications: Great communication skills and a friendly attitude; experience is a plus but not required.
The predicted salary is between 20000 - 25000 £ per year.
Are you energetic, organised, and great with people? Gripped London is looking for enthusiastic Activity Hosts (Ground Instructors) to join our team for the season!
About the Role
As part of our Ground Instructor team, you’ll play a key role in delivering a smooth, fun, and engaging experience for our guests. Working on the ground, you’ll support the day-to-day running of activities, welcome and host groups, and ensure visitors—from corporate teams to schools and parties—have a memorable time.
Key Responsibilities
- Guest hosting & group coordination — Welcome and manage corporate groups, schools, and parties throughout their visit
- Activity support — Assist instructors with the smooth running of activities from the ground
- Customer experience — Create a fun, friendly, and engaging atmosphere for all guests
- Briefings & guidance — Deliver clear instructions and help guests understand schedules and processes
- Queue & flow management — Keep activities running efficiently and on time
- General site duties — Support overall park operations, including set-up, tidiness, and guest queries
About You
- Enjoy working outdoors in a fast‑paced environment
- Excellent communication skills with a confident, friendly approach
- Comfortable engaging with a wide range of guests, including corporate groups and young people
- Organised, proactive, and able to stay calm under pressure
- Reliable, team‑oriented, and hands‑on
- Previous customer service, events, or hospitality experience is beneficial but not required — full training provided
What We Offer
- Competitive rates of pay
- Full training and ongoing support
- Full‑time and part‑time roles available
- A fun, supportive, and energetic outdoor working environment
- Opportunities to develop within a growing adventure brand
About Us
As part of Escapade Group Limited, we operate the ultimate indoor and outdoor adventure parks. Across our six sites and three established brands, we welcome over 1,000,000 visitors each year and host more than 7,000 birthday parties annually. We are a fast‑growing business with ambitious plans for continued expansion across the UK.
Activity Host / Ground Crew in London employer: Mary Rush Care Ltd
Gripped London is an excellent employer that offers a vibrant and supportive work culture, perfect for those who thrive in energetic outdoor environments. With competitive pay, comprehensive training, and opportunities for personal growth within a rapidly expanding adventure brand, employees can enjoy a fulfilling career while creating memorable experiences for guests of all ages. Join us in Feltham, where your enthusiasm and organisational skills will shine as part of a dedicated team committed to delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Activity Host / Ground Crew in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Gripped London and its activities. This will help you connect with the team and show that you're genuinely interested in being part of their energetic environment.
✨Tip Number 2
Practice your people skills! Since the role involves engaging with guests, think of examples from your past experiences where you've created a fun atmosphere or handled tricky situations. This will help you shine during the interview.
✨Tip Number 3
Be ready to demonstrate your organisational skills! Think about how you would manage multiple groups and activities at once. Showing that you can stay calm under pressure will definitely impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our awesome team at Gripped London!
We think you need these skills to ace Activity Host / Ground Crew in London
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for working with people shine through! We want to see that you're excited about the role and ready to create memorable experiences for our guests.
Tailor Your Application:Make sure to customise your application to highlight relevant skills and experiences. If you've got any customer service or event experience, shout about it! We love seeing how you can fit into our energetic team.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the good stuff about why you’d be a great fit for us!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re in the running for this exciting opportunity with Gripped London.
How to prepare for a job interview at Mary Rush Care Ltd
✨Show Your Energy
As an Activity Host, your enthusiasm is key! Make sure to convey your energy during the interview. Share examples of how you've created fun experiences in previous roles or even in your personal life. This will show that you can bring that same vibe to Gripped London.
✨Demonstrate Your Organisational Skills
Being organised is crucial for this role. Prepare to discuss how you manage tasks and keep things running smoothly. You might want to share a specific instance where you successfully coordinated an event or activity, highlighting your ability to stay calm under pressure.
✨Engage with the Interviewer
Remember, communication is key! Practice engaging with your interviewer as if they were a guest. Use friendly body language, maintain eye contact, and ask questions about the role and the company. This will showcase your excellent communication skills and your comfort in interacting with a variety of people.
✨Know the Company
Do a bit of homework on Gripped London and its parent company, Escapade Group Limited. Familiarise yourself with their adventure parks and the types of activities they offer. This knowledge will not only impress your interviewer but also help you tailor your responses to align with their values and mission.
