At a Glance
- Tasks: Deliver warm, professional service to guests and members at a luxury estate.
- Company: Join Archerfield, one of Scotland’s top destinations for golf and luxury experiences.
- Benefits: Earn £13 per hour with great discounts, training, and wellness resources.
- Other info: Dynamic role with opportunities for growth in a stunning coastal location.
- Why this job: Be the first point of contact and create memorable experiences for guests.
- Qualifications: Customer-facing experience in hospitality, excellent communication skills, and over 25 years old.
The predicted salary is between 13 - 13 £ per hour.
Delivering memorable, warm, and professional service to our members and guests is key to everything we do. To achieve this, we want to attract the very best people to work with us.
Archerfield is one of Scotland’s leading destinations for golf, luxury stays, events and world-class spa treatments, with a range of accommodation from suites and lodges to coastal cottages and a grand mansion house.
Situated on the stunning East Lothian coastline, we are just 18 miles from Edinburgh and a short distance from North Berwick, Haddington and other East Lothian towns.
Join our Guest Services Team
We are currently inviting applications for an enthusiastic, self‑motivated and driven individual to join our Member and Guest Services Team.
The Member and Guest Services Team play a very important part of our overall team as the first and last point of contact for Members and Guests when on the Archerfield Estate.
As a member of the team, you will be required to provide a warm welcome to all Members and Guests when arriving at Archerfield, ensuring they enjoy their experience on the Estate.
Due to the nature of the job, it is open to over 25 years‑only with a full driver’s license.
The team operation covers all seven days with shifts between 7am and 10pm, the role is for 40 hours per week.
- Key Duties & Responsibilities
- Consistently deliver to ensure Members and Guests receive a warm welcome to the Club.
- Send pre‑arrival emails to guests on a daily basis.
- Be the main point of contact for all guests who are staying in the accommodation.
- Work closely with the Estate Sales and operational teams to meet and exceed guest requirements.
- Keep up to date with Estate and local area knowledge to ensure you can advise Members and Guests and maximise sales opportunities.
- Assist in providing any onsite transport for guests staying in accommodation.
- Anticipate any guest requirements where possible to help ensure an enjoyable stay.
Requirements for the role
- Previous experience within a customer‑facing role – preferably within hospitality or the luxury sector.
- Good telephone manner and IT skills.
- High standard of personal presentation.
- Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to collaborate with purpose with colleagues.
- Ability to take initiative and a practical approach to problem solving.
- A passion for delivering exceptional customer service with a customer‑first attitude.
- Ability to work in a high‑paced environment and prioritise tasks to achieve desired outcomes.
- Full driver’s license and over 25 years‑old.
- What we give you
- £13 per hour.
- Estate‑based incentive and discount schemes.
- External discounts and offers scheme.
- Generous refer‑a‑friend benefits.
- Excellent training and development opportunities.
- Employee Assistance Programme.
- Health and wellness resources.
- #J-18808-Ljbffr
Guest Services Coordinator employer: Mary Rush Care Ltd
Mary Rush Care Ltd is an excellent employer located in the picturesque North Berwick, offering a vibrant work culture that prioritises customer service and teamwork. Employees enjoy competitive pay, comprehensive benefits, and ample opportunities for training and personal development, making it a rewarding place to grow your career while contributing to memorable experiences for guests at the golf course.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Coordinator
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Mary Rush Care Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Mary Rush Care Ltd
Don't be shy about reaching out to Mary Rush Care Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Coordinator
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Mary Rush Care Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Mary Rush Care Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
