Front Office Assistant: Short Term Property Let company in Clifton | 40 hours per week | Office-based but customer-facing | £27,437 package (including bonus)
Think hotel reception, minus the hotel. Quarter Short Lets is looking for an organised, personable Front Office Assistant to be the friendly face (and voice) of our property management team at our Head Office in Clifton.
You'll be the first point of contact for short-let property tenants and Airbnb guests across our properties in Bristol, mostly by phone, email and online chat. If you've got customer-facing experience, a calm head, a penchant for admin and a knack for making people feel looked after, this could be a great fit.
We're a friendly, fun team that operates at a high level. We want someone who can settle in from day one and help us take this department forward.
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About Quarter Short Lets
Quarter is an established, independent community of hospitality businesses in Clifton that has been looking after guests for over 60 years. Quarter Short Lets is our property management division and is made up of two brands:
Clifton Short Lets : short-term lets in our shared houses in Clifton, including tenant queries and bookings
Host360 : bookings, guest communications and housekeeping for Airbnb, holiday and corporate lets across Bristol
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Key details for the Front Office Assistant role:
Hours: 40 hours per week over 5 days each week, including 1-2 full weekends per month
Shifts: for most shifts, you’ll work from 9am-5pm.On Fridays ahead of any weekends you work, you’ll typically work 11am-7pm. In weeks where you work the weekend, you will of course have your 2 rest days falling on weekdays
Salary package: £27,437 package, made up of a basic salary of £26,437 and an on-target bonus of up to £1000 per annum (paid monthly).
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What you'll be doing as Front Office Assistant:
Reporting to the Assistant Manager, you will:
Help maintain and improve our reputation as a premier short-let rental provider
Handle bookings, reservations and property viewings for Clifton Short Lets and Host360
Respond to enquiries and complaints from the central inboxes, phone and online chat, following company procedures
Take calls from prospective Host360 property owners and put them in touch with the right person, supporting the Host360 Account Executive
Run check-ins and check-outs, issue guests and tenants with paperwork and take payments
Keep our web distribution channels up to date
Look after all keys, tracking who has them and making sure there's always a spare for each property
Resolve maintenance issues reported by guests/tenants and housekeeping, working with property owners and our Property Development team
Support onboarding of new properties: guest handbooks, cleaning checklists and keeping internal information up to date
Work to a rota that includes one weekend each month (sometime up to two weekends), with two mid-week days off in those weeks.
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What we're looking for in our Front Office Assistant:
Excellent customer service skills, with experience in hospitality, reception or another customer-facing role (ideal)
A confident, warm communicator who handles every enquiry professionally
A reliable, organised self-starter who shows initiative
Strong multitasking and prioritising skills, and the ability to stay cool under pressure
An admin whizz with good working knowledge of Microsoft Office
Experience with a hospitality property management system or channel manager (a bonus, not a must, as full training is provided)
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What we offer - Company Perks
Excellent long term progression opportunities (see our people page for some inspiring stories!)
Quarter Staff discount - this will give you a 20% discount in all our restaurants (plus a 50% discount at Racks between 5pm and 8pm on Fridays!) and will entitle you to fantastic friends and family rates within our hotels
Employee Assistance Programme - 24/7 support, national discounts and other wellbeing advice
50% off HowTheLightGetsIn festival tickets for you, your friends and family
The opportunity to work within an award winning independent hospitality company
Pension contribution
First Bus travel discount (10% off)
Cycle to work scheme + secure bike storage
Competitive Gym membership at Anytime Fitness on Queen's Road in Clifton and other local discounts including hairdressers, Noah's Ark Zoo Farm, Hospitality Rewards scheme and a very handy B&Q + Tradepoint discount
Regular company socials - Quarter holds regular parties for our staff to say thank you (with free food and a few free drinks!)
Ongoing training and support
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Screening Questions
- Do you have experience in a similar role?
- Tell us why you're a great fit for this Front Office Assistant position with Quarter Short Lets
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Front Office Assistant employer: Mary Rush Care Ltd
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