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- Tasks: Lead the Front of House team to ensure an amazing guest experience.
- Company: Join a vibrant venue in London with a focus on teamwork and communication.
- Benefits: Enjoy free meals, generous discounts, and fun staff parties.
- Why this job: Be a key player in creating memorable experiences for guests.
- Qualifications: Experience in a similar role and strong customer service skills.
- Other info: Great opportunity for personal growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for a dedicated and enthusiastic Front of House Team Leader to join our team. In this role, you'll be a key part of keeping our venue running smoothly, ensuring guests have an amazing experience, and supporting our team to deliver their best. You will be an important link between team members and senior leaders and your aim is to help others develop in their roles. You are expected to support building a team based on trust, with open and honest communication.
Core Responsibilities
- Cellar Management: Ensure stock is stored correctly and maintain beer lines to the highest standard.
- Deep Cleaning: Oversee and participate in regular deep cleans to maintain high standards of hygiene.
- Venue Aesthetics: Ensure the venue always looks its best, from layout to lighting.
- Staff and Storage Areas: Keep these spaces tidy, organised, and functional.
- Maintenance: Report and address any maintenance issues swiftly.
- Lost Property: Ensure all lost property is logged and stored securely.
- Shift Management: Oversee the running of shifts, ensuring everything flows smoothly.
- Building Lock-Up: Ensure all areas are safely secured at the end of the night.
General Duties
- Assisting with the training of new team members.
- Accurately record all wastage.
- Relay any issues like staff disputes, guest complaints, or quality concerns to management.
- Check in with the manager regularly to report progress and identify any outstanding tasks.
Benefits
- Free staff meal and a drink when working on site and staff soft drinks.
- Generous staff discount package across the whole company (Crate & Silo).
- A summer and winter whole-company staff party.
- Cycle to work scheme.
- Employee assistance program.
Screening Questions
- Do you have experience in a similar role?
- Describe your customer service experience.
Front of House Team Leader employer: Mary Rush Care Ltd
Contact Detail:
Mary Rush Care Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Leader
✨Tip Number 1
Get to know the venue! Before your interview, pop by and soak up the atmosphere. This will help you understand what makes the place tick and show your genuine interest when you chat with the team.
✨Tip Number 2
Practice your people skills! As a Front of House Team Leader, you'll be the glue holding everything together. Think of examples from your past where you've resolved conflicts or boosted team morale to share during your interview.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you’ve managed shifts or maintained high standards in previous roles. We love hearing about your strategies for keeping things running smoothly!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our awesome team at White Post Lane!
We think you need these skills to ace Front of House Team Leader
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see how excited you are about being a Front of House Team Leader and how you can contribute to our amazing team.
Tailor Your Experience: Make sure to highlight any relevant experience you have in similar roles. We love seeing how your past experiences can help you excel in this position, so don’t hold back on those customer service stories!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff – just show us what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Mary Rush Care Ltd
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with the venue's layout, aesthetics, and overall vibe. This will not only show your enthusiasm but also help you discuss how you can contribute to maintaining its high standards.
✨Showcase Your Leadership Skills
As a Front of House Team Leader, you'll need to demonstrate your ability to lead and support a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts, highlighting your communication skills and approach to building trust.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer complaints or difficult situations. Think of specific instances where you’ve turned a negative experience into a positive one, showcasing your problem-solving skills and dedication to guest satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company culture. Inquire about team dynamics, training opportunities for new staff, or how they maintain their high hygiene standards. This shows you’re serious about contributing to the team.